Danni Cole
Slidell,LA
Summary
Performance-driven Associate with record of accomplishment in connecting with customers and driving remarkable sales. 5 years experience as a bank teller, 20+ years in customer service, 6+ years in Management role. Excellent relationship building, skillful in converting leads into customers. Good communication and multitasking abilities.
Overview
16
16
years of professional experience
Work History
Residential Connectivity Sales Specialist
Spectrum
Slidell, LA
11.2024 - Current
- Assisted customers in identifying product needs and preferences.
- Door to Door sales of internet, TV, and cell phone services.
- Building strong lasting relationships with customers.
- Generating referrals in each scenario.
- Learned about products to effectively communicate features to customers.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Built strong relationships with key accounts through regular visits and follow-ups.
Stocker
Walmart
Slidell, Louisiana
09.2022 - 08.2024
- Stocked shelves with merchandise to ensure product availability and visibility.
- Organized inventory in backroom for efficient retrieval and restocking.
- Assisted customers with locating products and answering inquiries.
- Collaborated with team members to complete daily stocking tasks efficiently.
- Operated equipment safely for moving heavy items as needed.
- Followed safety procedures to prevent accidents during stocking activities.
- Stocked shelves with newly arrived products.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Night Shift Manager
Big Easy Diner
Slidell, Louisiana
06.2010 - 01.2017
- Supervised night operations and ensured adherence to safety protocols.
- Managed staff schedules and assigned tasks for optimal workflow.
- Trained new employees on diner procedures and customer service standards.
- Resolved customer complaints and provided solutions to enhance satisfaction.
- Conducted nightly audits of cash registers and balanced financial transactions.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Promoted products, increasing customer base, and market share.
- Resolved customer inquiries promptly and efficiently during peak hours of operation.
- Managed restocking, cleaning and organizing of customer-facing and back-end areas.
- Supervised the team to ensure customer service standards were met.
- Developed strategies to increase efficiency and productivity throughout the night shift.
- Served types of customer needs and resolved problems to satisfaction.
- Coordinated training sessions for new staff members on proper operational techniques for the night shift.
- Produced nightly audit reports and updates to maintain accurate business records.
- Managed the night shift operations and ensured compliance with safety regulations.
- Organized and delegated tasks to staff members in accordance with their skills and abilities.
- Communicated with management via email or phone message to report issues needing attention.
- Established friendly relationships with regular guests, members and residents.
- Oversaw general upkeep of public areas and restrooms.
- Promoted teamwork and quality service through communication and coordination with other departments.
Education
Some College (No Degree) - Accounting And Business Management
Southeastern Louisiana University
Hammond, LASkills
- Product knowledge
- Customer relationship management
- Sales techniques
- Used hand held to pull merchandise to stock shelves
- Time Management
- Used pallet jacks to move pallets to appropriate departments
- Unloaded truck separating merchandise to the appropriate departments
- Always going above and beyond for each customer
- Client relations
- Inventory maintenance
- Cold calling
- Cash handling
- Sales training
- Upselling and cross selling
Timeline
Residential Connectivity Sales Specialist
Spectrum
11.2024 - Current
Stocker
Walmart
09.2022 - 08.2024
Night Shift Manager
Big Easy Diner
06.2010 - 01.2017
Some College (No Degree) - Accounting And Business Management
Southeastern Louisiana University