- High-Intensity Interval Training
- Mindfulness Practices
- Swimming
- Passionate about balancing physical health with mental and emotional wellness
- Hiking
- Kayaking
- DIY and Home Improvement
- Reading
Danni Hull
Sun City,CA
Summary
Dynamic professional with a proven track record in compassionate caregiving and IT support, demonstrated at Tele Comm Computer Systems Inc, TCxMed. Excelled in emotional support and technical problem-solving, enhancing client and system efficiency. Skilled in medication management and software troubleshooting, achieving a significant reduction in system downtime. Renowned for adaptability and building strong relationships.
Experienced with providing personalized care and support tailored to individual needs. Utilizes effective communication and empathy to create nurturing environment. Knowledge of healthcare protocols and daily assistance techniques ensures comprehensive care for clients.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Independent Caregiver
Independent
08.2014 - 11.2024
- Provided safe transportation services, enabling clients to attend appointments and social events.
- Safeguarded client privacy by adhering to confidentiality regulations and maintaining professional boundaries at all times.
- Assisted 5-8 patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationships.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Completed regular check-ins and progress report for each client.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Retail Store Manager
Low Desert Garden Supply
01.2010 - 08.2014
- 5 Managed inventory control, cash control, and store opening and closing procedures.
- Completed routine store inventories.
- Managed inventory control processes to restore backstock, control costs, and maintain sales floor levels to meet customer needs.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Interacted well with customers to build connections and nurture relationships.
- Completed point-of-sale opening and closing procedures.
- Coached employees 4 and trained methods for handling various aspects of sales, complicated issues, and difficult customers.
- Supervised guests 15-30 a day, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
IT Software Support Technician-Trainer
Tele Comm Computer Systems Inc, TCXMed
09.2004 - 12.2008
- Installed and configured operating systems and applications.
- Continuously sought opportunities for professional growth and development, staying current on the latest industry trends and emerging technologies relevant to the organization''s IT operations.
- Developed strong relationships with key stakeholders, fostering a collaborative environment for continuous improvement of IT services.
- Maintained strong working knowledge of various operating systems, hardware components, networking protocols, databases, and other relevant technologies used within the organization''s IT landscape.
- Played a pivotal role in reducing system downtime occurrences through effective monitoring, troubleshooting, and root cause analysis activities.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Generated reports to track performance and analyze trends.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Education
GED -
Riverside Adult Education
Riverside, CA05.2012
No Degree -
Mt. San Jacinto College
MenifeeNo Degree -
Riverside Community College
Riverside, CASkills
- Problem-solving
- Dependable and responsible
- Compassion and empathy
- Active listening
- Relationship building
- Time management
- Patient management
Accomplishments
- Documented and resolved medication management which led to adjusting medication per Dr's requirements.
- Achieved building solid relationships by completing active listening and empathy for positive interactions and formed foundation with trust, accuracy and efficiency.
- Learning to be adaptable and conducting self evaluation of myself, by putting myself in their shoes to pinpoint areas that need improvement with accuracy and efficiency.
- Actively listening allows my ability to understand the person needs thoroughly before offering a solution.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Trained and led technical support teams of more than 100 support specialists.
- Achieved 100% with training and transitioning over 100 clients from a dos database to windows based software for electronically medical billing tasks.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- Adult CPR/AED certification – American Red Cross.
- Home Health Aide (HHA) Certification
- Microsoft Office Specialist (MOS) Certification
- CA Driver's License
- Certified Nursing Assistant (CNA)
- Medical Transcription Riverside Community Collage 1994, December
Interests
Timeline
Independent Caregiver
Independent
08.2014 - 11.2024
Retail Store Manager
Low Desert Garden Supply
01.2010 - 08.2014
IT Software Support Technician-Trainer
Tele Comm Computer Systems Inc, TCXMed
09.2004 - 12.2008
GED -
Riverside Adult Education
No Degree -
Mt. San Jacinto College
No Degree -
Riverside Community College
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