Danni Peel-Owens
Abilene,TX
Summary
Skilled, motivated, and ready to work, this dedicated job seeker brings a strong desire to contribute expertise and drive to a dynamic organization. With a proven track record of success in the field, possesses the necessary skills and knowledge to excel in the role. Eager to take on new challenges and continuously learn, committed to delivering exceptional results and making a positive impact within the company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Engagement Coordinator
Signify health
11.2023 - Current
- Developed and implemented dynamic communication strategies.
- Maintained strong relationships with customers, leading to increased repeat business.
- Enhanced company reputation by addressing customer concerns and resolving issues promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
DoubleTree by Hilton
01.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Supervisor
The Biscuit Bar
04.2022 - 11.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Work from Home Customer Service Representative
1-800 CONTACTS
01.2021 - 04.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Mental health tech/ Administrative
Serenity House
10.2018 - 07.2021
- Developed and implemented dynamic communication strategies.
- Maintained strong relationships with customers, leading to increased repeat business.
- Enhanced company reputation by addressing customer concerns and resolving issues promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High school diploma -
Abilene High School
Abilene, TX05.2012
Skills
- Individual / Group Counseling
- Experienced in Microsoft Word Application
- Office Administration Expertise
- Effective Communication
- Proficient in Organization
Certification
Food handler certificate
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Member Engagement Coordinator
Signify health
11.2023 - Current
Supervisor
The Biscuit Bar
04.2022 - 11.2023
Customer Service Representative
DoubleTree by Hilton
01.2021 - Current
Work from Home Customer Service Representative
1-800 CONTACTS
01.2021 - 04.2023
Mental health tech/ Administrative
Serenity House
10.2018 - 07.2021
High school diploma -
Abilene High School
Food handler certificate
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