Dannia Rojas
Norwalk,United States
Summary
Comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Senior Social Worker
Social Services Agency Of Orange County
11.2022 - Current
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Developed and maintained strong relationships with community resources for successful referrals.
- Collaborated with other professionals to plan and coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
Eligibility Technician
Social Services Agency Of Orange County
02.2021 - 11.2022
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Established databases to track, analyze and automate eligibility application processes.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
Mental Health Technician
Children's Hospital Of Orange County
01.2018 - 02.2021
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Claims Manager
Eckbond, Inc.
09.2015 - 01.2018
- Determined proper course of action for claims processing.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Interacted with Social Security Administration and other entities for timely processing and delivery of quality customer service and results.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Education
Bachelor of Science - Applied Psychology
University of Phoenix
Master of Science - Clinical Psychology
Capella University
Minneapolis, MNSkills
- Clinical assessment and diagnosis
- Crisis intervention and de-escalation
- Cognitive-behavioral therapy (CBT) techniques
- Trauma-informed care
- Group therapy facilitation
- Patient advocacy and case management
- Risk assessment and safety planning
- Multicultural competence in mental health
- Psychological treatment planning
- Behavioral intervention strategies
Languages
Spanish
Languages
Excellent,5
Personal Information
Title: Psychology
Timeline
Senior Social Worker
Social Services Agency Of Orange County
11.2022 - Current
Eligibility Technician
Social Services Agency Of Orange County
02.2021 - 11.2022
Mental Health Technician
Children's Hospital Of Orange County
01.2018 - 02.2021
Claims Manager
Eckbond, Inc.
09.2015 - 01.2018
Master of Science - Clinical Psychology
Capella University
Bachelor of Science - Applied Psychology
University of Phoenix
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