Dannie Bivins
Eddy,Texas
Summary
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages [Area of expertise] expertise to manage job functions. Excellent communicator with focus on results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Remote/CSR
Adecco
11.2022 - 06.2023
- Registering and updating health insurance
- Resources for MA residence (websites)
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Administrative Assistant
Waco Mortuary Service
01.2007 - 07.2021
- GPS travels and location of all vans
- Cremations
- Customer Service
- Working with Microsoft, Excel, along with QuickBooks
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Operator Manager
Bivins Family Pet Cremation
05.2023 - Current
- Developed strong client relationships, resulting in increased customer satisfaction and retention rates.
- Negotiated contracts with vendors, securing favorable terms that benefited the company's bottom line.
- Oversaw inventory management, resulting in reduced waste and optimized stock levels.
- Reduced employee turnover by fostering a positive work environment and promoting professional growth opportunities.
Education
Bachelor of Science - Human Services
Post University
Waterbury, CT08-2027
Diploma - Business Management
Bryant Stratton College
08.2022
Skills
- Problem-solving
- Organized and efficient
- Teamwork and collaboration
- Positive attitude
- Attention to detail
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Crematory Operations Certification Program
- Osha Certificate
- Business Management Diploma
Languages
English
Full Professional
Timeline
Operator Manager
Bivins Family Pet Cremation
05.2023 - Current
Remote/CSR
Adecco
11.2022 - 06.2023
Administrative Assistant
Waco Mortuary Service
01.2007 - 07.2021
Diploma - Business Management
Bryant Stratton College
Bachelor of Science - Human Services
Post University
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