Dannie Tijerina
San Antonio,TX
Summary
Results-driven professional with over 6 years of experience in high-stakes operational management
and client relations. Proven track record in conflict de-escalation, data-driven problem solving, and
maintaining 100% regulatory compliance. Adept at managing complex inquiries and utilizing digital
tools to deliver a seamless customer experience in a remote-first environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Director
Spanish Grove Academy/ Excelled Montessori Plus
San Antonio, TX
08.2022 - Current
• Act as the primary point of contact for client inquiries, resolving complex service concerns via phone and email to maintain high satisfaction and retention.
• Lead cross-departmental communication to ensure all operational deadlines are met and service
standards are exceeded.
• Execute strategic training programs to enhance staff communication skills and service delivery.
• Analyze departmental data to align operational goals with overall organizational growth.
Director
Kidville
Dilley, TX
02.2022 - 08.2022
• Developed and executed strategic plans to drive organizational growth and improve the client
experience.
• Conducted performance evaluations and provided mentorship to staff, leading to increasedproductivity and service quality.
• Implemented advanced project management methodologies to streamline digital workflows.
Lead Teacher
Kidville
Dilley, TX
12.2021 - 02.2022
• Established high-frequency communication channels with clients to provide updates and foster
connection.
• Collaborated with support staff to provide personalized experiences.
Infant Teacher
Sunshine
Pearsall, TX
03.2020 - 12.2021
• Managed daily operations in a fast-paced environment.
• Ensured compliance with service protocols.
Education
High School Diploma -
Dilley High School
01.2019
Skills
- Regulatory Compliance
- Problem-Solving
- Time Management
- Communication Skills
- Customer Relations
- Data Analysis
- Team Collaboration
- Leadership
Certification
Texas Health and Human Services - Director License - 2022
Languages
English - Native
Spanish - Beginner
Timeline
Assistant Director
Spanish Grove Academy/ Excelled Montessori Plus
08.2022 - Current
Director
Kidville
02.2022 - 08.2022
Lead Teacher
Kidville
12.2021 - 02.2022
Infant Teacher
Sunshine
03.2020 - 12.2021
High School Diploma -
Dilley High School
Core Competencies
Customer Support: Conflict Resolution, Client Relationship Management, De-escalation strategies.
Operations: Data Analysis, Process Optimization, Regulatory Compliance, Time Management.
Technical Skills: Microsoft Office 365, G-Suite, CRM Navigation, Slack, Zoom, Remote Collaboration.
Communication: Native English fluency, professional correspondence, cross-departmental
coordination.