Danniela Dominguez
Technician
Greeley,CO
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Quality Control Technician
JBS Beef Plant
Greeley, CO
02.2023 - Current
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Provided quality support to ensure that products met quality standards and customer requirements.
- Conducted frequent quality and compliance reviews of production work.
- Compared samples to standards and specifications by performing detailed measurements and tests.
- Provided lab staff with samples for testing to check quality and safety of finished products.
- Performed visual inspections of finished products.
- Received and inspected raw materials.
- Interpreted test results, compared to specifications and control limits and recommended data for release.
- Conducted routine and non-routine analyses of in-process materials or stability samples.
Case Manager
North Colorado Health Alliance
Greeley, CO
08.2022 - 11.2022
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Transitioned clients to different providers based on progress or needs.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Reviewed treatment plans against individual goals and healthcare standards.
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
- Provided hands-on and proactive leadership to community services staff.
- Spoke to community groups to explain and interpret purposes, programs and policies.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
Website Customer Service Representative
Costco
Oklahoma City, OK
10.2020 - 12.2020
- Troubleshooted website and account issues
- Assisted members with online orders/returns
- Connected customers to merchants and stores to best assist them with their choice of purchase
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Made outbound calls to obtain account information.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Set up and activated customer accounts.
Manager's Assistant
Walgreens
07.2020 - 10.2020
- Assigned tasks to associates to fit skill level and maximize team performance.
- Completed inventory audits to identify losses and project demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
- Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Website Customer Service Rep
TTEC
Greeley, CO
12.2019 - 02.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Improved customer service wait times to mitigate complaints.
Assembler
Kimray Inc
Oklahoma City, OK
07.2018 - 03.2019
- Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Performed visual and mechanical quality verifications to meet customer specifications.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
- Suggested operational modifications to improve quality and production times and reduce costs.
- Assembled and completed products according to production schedules.
- Recorded and reported product damages and malfunctions for supervisor review.
- Performed tests on completed products to assess durability and functionality.
- Retrieved correct materials from product inventory to perform various fabrication duties.
- Reviewed blueprints and schematics to fabricate products according to necessary specifications.
- Tracked material inventories and ordered new parts to prevent shortages.
- Operated precision tools and equipment to perform dimensions without error.
- Completed accurate assembly work by positioning and aligning components.
Service Manager
Chipotle Mexican Grill
Oklahoma City, OK
07.2017 - 05.2018
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Collaborated with customers to offer solutions to service needs.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Created employee work schedules to keep shifts properly staffed.
- Adhered to customer service standards to foster satisfaction and retention.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Kitchen Manager
Chipotle Mexican Grill
Oklahoma City, OK
08.2016 - 07.2017
- Oversaw meal preparation and monitored food handling to encourage safety.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Received, organized and rotated paper goods and food ingredients.
- Maintained budgeted food costs using tools within inventory management system.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Inspected dining and serving areas for cleanliness and proper setup.
Crew Member
Chipotle Mexican Grill
Oklahoma City, OK
12.2014 - 08.2016
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Upheld high standards of productivity and quality in operations.
- Assisted management with inventory control and stock ordering.
- Maintained safe food handling practices to prevent germ spread.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Education
High school Diploma -
Northwest Classen HighSchool
Oklahoma City05.2015
Some College (No Degree) - Photography and Film
Metro Technology Center SBC
Oklahoma City, OKSome College (No Degree) - Photography and Film
Oklahoma City Community College
Oklahoma City, OKSome College (No Degree) - Medical Assisting
Platt College
Oklahoma City, OKSkills
- Bilingual
- People skills
- Organizational skills
- Computer skills
- Customer service
- Documentation skills
- Specifications knowledge
- Calibration standards
- Technical writing
- Staff mentoring
- Inspections and audits
- Safety procedures
- Team management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The price one pays for pursuing any profession or calling is an intimate knowledge of its ugly side.
James Baldwin
Timeline
Quality Control Technician
JBS Beef Plant
02.2023 - Current
Case Manager
North Colorado Health Alliance
08.2022 - 11.2022
Website Customer Service Representative
Costco
10.2020 - 12.2020
Manager's Assistant
Walgreens
07.2020 - 10.2020
Website Customer Service Rep
TTEC
12.2019 - 02.2020
Assembler
Kimray Inc
07.2018 - 03.2019
Service Manager
Chipotle Mexican Grill
07.2017 - 05.2018
Kitchen Manager
Chipotle Mexican Grill
08.2016 - 07.2017
Crew Member
Chipotle Mexican Grill
12.2014 - 08.2016
High school Diploma -
Northwest Classen HighSchool
Some College (No Degree) - Photography and Film
Metro Technology Center SBC
Some College (No Degree) - Photography and Film
Oklahoma City Community College
Some College (No Degree) - Medical Assisting
Platt College
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