Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Dannielle Arguelles

Overview

2
2
years of professional experience

Work History

Service Desk Analyst

Texas Woman's University
12.2023 - Current
  • Provide remote hardware support for institutional hardware platforms
  • Aided with remote software support for all institutional systems software
  • Escalated issues to the appropriate area within IT and other parts of the university
  • Recorded, tracked and documented the service desk requests problem-solving process
  • Provide High level of customer service, while supporting faculty, staff, and students
  • Participated in cross training with other IT departments
  • Assisted in Troubleshooting installing/uninstalling drivers, softwares, and applications
  • Assisted student assistance with issues to further help the end-user.

Web Development Freelancer

ScholarShot Inc
09.2023 - 05.2024
  • Assisted in maintaining companies' websites up to date
  • Provided routine maintenance check and security
  • Collaborated with management and additional teams to process new material for the website
  • Aided in cleaning up and fixing HTML and CSS code
  • Used software such as wordpress and terminal four to enhance and improve companies' websites
  • Troubleshooted any website issue that arose.

Graphic designer/Web Dev Intern

Texas Woman's University
06.2022 - 08.2023
  • Collaborated with the marketing team in design production
  • Developed banners and flyers
  • Aided in cleaning up HTM and CSS code
  • Executed receptionist duties efficiently
  • Used Terminal four for mock ups and updating TWU website pages.

Education

Bachelor of Arts in Graphic Design -

Texas Woman's University
Denton, TX
05.2023

Associate of Arts -

Dallas College
Dallas, TX
12.2020

Skills

  • Hardware troubleshooting
  • Remote Support
  • Technical Support
  • Software Support
  • Hardware support
  • Office 365
  • HTML & CSS
  • Problem-Solving
  • Teamwork
  • Adaptability
  • Willingness to Learn

References

Travis Busby, Manager Technology Service Desk, Texas Woman's University

dbusby@twu.edu, 940-898-3234


Andres Urbina, End User Computing Support Specialist, Texas Woman's University

aurbina3@twu.edu, 940-423-4517


Mark Fuentes, Service Desk Analyst, Texas Woman's University

mfuentes11@twu.edu, 940-231-9912





Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Service Desk Analyst

Texas Woman's University
12.2023 - Current

Web Development Freelancer

ScholarShot Inc
09.2023 - 05.2024

Graphic designer/Web Dev Intern

Texas Woman's University
06.2022 - 08.2023

Bachelor of Arts in Graphic Design -

Texas Woman's University

Associate of Arts -

Dallas College
Dannielle Arguelles