Dannielle Burkett
Janesville
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
10
10
years of professional experience
Work History
Transportation Operations Manager
NFI Logistics
Janesville
07.2024 - Current
- Resolved customer complaints promptly, ensuring optimal levels of satisfaction.
- Assessed employee development needs and provided actionable feedback on progress.
- Supervised daily workflows to maximize productivity and maintain quality.
- Managed staffing through recruitment, onboarding, and necessary disciplinary actions.
- Collaborated with management on strategic planning initiatives for organizational growth.
- Delivered positive customer experiences by implementing robust quality assurance practices.
- Produced standard operating procedures to document processes and enhance productivity.
Transportation Manager
NFI Logistics
Janesville
12.2021 - 07.2024
- Supervised team of drivers, dispatchers, and customer service representatives to enhance operational efficiency.
- Monitored driver performance and ensured compliance with safety regulations.
- Maintained accurate records of vehicle maintenance schedules for optimal fleet upkeep.
- Organized staff training programs on safe driving practices and equipment usage.
- Investigated customer complaints regarding freight damage and late deliveries for timely resolution.
- Communicated regularly with customers about orders and delivery schedule changes.
- Developed and implemented policies to drive efficient transportation department operations.
- Managed daily logistics operations, overseeing incoming deliveries and personnel tasks.
Transportation Operations Manager
NFI Logistics
Janesville, WI
09.2021 - 12.2021
- Compiled reports detailing transportation activities, including completed deliveries and encountered delays.
- Resolved customer complaints professionally by offering suitable solutions and alternatives.
- Conducted training on safety protocols and proper cargo handling during loading and unloading.
- Collaborated across departments to facilitate smooth coordination among teams.
- Monitored driver performance and delivered feedback to ensure adherence to safety regulations.
- Served as primary contact for customers and staff, utilizing strong customer service skills.
- Supervised routine delivery operations by effectively routing loads and managing drivers.
- Coordinated maintenance schedules for fleet vehicles and equipment, ensuring operational readiness.
Transportation Supervisor
NFI Logistics
Janesville
12.2018 - 09.2021
- Coordinated daily transportation operations, optimizing driver scheduling and routing efficiency.
- Resolved customer complaints by delivering effective solutions and alternatives.
- Collaborated with various departments to enhance inter-team coordination.
- Served as primary contact for customers and staff, utilizing strong interpersonal skills.
- Supervised routine deliveries, ensuring compliance with DOT requirements and effective load routing.
- Managed repair and maintenance schedules for fleet vehicles and related equipment.
Logistics Coordinator
NFI Logistics
Janesville
07.2017 - 12.2018
- Coordinated daily transportation activities, including scheduling, routing, tracking, and documentation.
- Collaborated with internal teams to facilitate shipment coordination across multiple locations.
- Oversaw maintenance and repair of logistics equipment and vehicles to ensure optimal operational readiness.
Business Development Consultant
Conney Safety
Madison
05.2015 - 07.2017
- Delivered technical support to customers by troubleshooting product and service issues.
- Developed communication channels between customers and internal teams, enhancing service management.
- Monitored customer feedback and reviews to exceed satisfaction levels consistently.
- Established connections with key decision-makers in target organizations to facilitate deal closures.
- Maintained comprehensive records of client interactions for future reference.
- Assisted in creating pricing plans to optimize profitability while addressing customer needs.
- Kept updated on company products and services to provide exceptional customer expertise.
- Created and improved business pipeline through effective cold and warm outreach strategies.
Education
High School Diploma -
Milton High School
Milton06-2001
Skills
- Logistics coordination
- Quality assurance
- Customer service
- Performance optimization
- Policy development
- Team leadership
- Problem solving
Affiliations
- Vast knowledge in antique and vintage items, with the operation and stocking of owned and operated local Antique Store.
- Secretary for the Rock River Thresheree Inc. 501(c)(3) non profit organization. With the purpose of preserving the ways of yesteryear relating to agriculture and industry.
Timeline
Transportation Operations Manager
NFI Logistics
07.2024 - Current
Transportation Manager
NFI Logistics
12.2021 - 07.2024
Transportation Operations Manager
NFI Logistics
09.2021 - 12.2021
Transportation Supervisor
NFI Logistics
12.2018 - 09.2021
Logistics Coordinator
NFI Logistics
07.2017 - 12.2018
Business Development Consultant
Conney Safety
05.2015 - 07.2017
High School Diploma -
Milton High School
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