Dannielle Clark
Columbus
Summary
With a proven track record at Beacon Specialized Living, I excel in delivering compassionate care and emotional support, alongside expert medication administration. My dedication to developing personalized care plans and enhancing patient wellness has consistently improved client satisfaction. Skilled in crisis intervention and patient transportation, I bring a holistic approach to home health aiding, ensuring both physical and emotional client needs are met.
Overview
26
26
years of professional experience
Work History
Home Health Aide
Beacon Specialized Living
11.2022 - 03.2024
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Developed individual care plans for clients based on specific needs.
- Scheduled and coordinated medical appointments.
- Developed and implemented care plans for clients.
- Administered medications in accordance with doctor's instructions.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Home Health Aide
Hill Manor Enterprise
11.2003 - 06.2022
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Developed individual care plans for clients based on specific needs.
- Scheduled and coordinated medical appointments.
- Researched and recommended community resources to meet clients' needs.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Trained new staff members on best practices for home health care.
- Documented vital statistics and coordinated with health care providers.
- Developed and implemented care plans for clients.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Customer Service Representative
Teleperformance
02.1998 - 10.2003
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
Education
GED -
Ohio Department of Education
01-2000
Skills
- Medication organization
- Patient transportation
- Nutritional meal preparation
- Care plan assessment
- Client documentation
- Behavioral management
- Medication administration
- First aid and safety
- Behavior redirection
- Community activities
- Emotional support
- Crisis intervention
Timeline
Home Health Aide
Beacon Specialized Living
11.2022 - 03.2024
Home Health Aide
Hill Manor Enterprise
11.2003 - 06.2022
Customer Service Representative
Teleperformance
02.1998 - 10.2003
GED -
Ohio Department of Education
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