Dannielle Panton
Upper Marlboro,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
E-Commerce Assistant Team Leader
Whole Food Market
Washington, DC
04.2022 - Current
- Processed employee rehires, transfers, terminations and withholdings.
- Onboarded new employees in time reporting and payroll systems.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Guided team members through coaching sessions, fostering increased productivity and strengthened self-assurance.
- Worked closely with customers to understand needs and resolve diverse issues.
- Maintained composure and professionalism in high-pressure situations, successfully resolving tense conflicts.
- Demonstrated ability to work independently with minimal supervision.
- Processed customer payments by cash or credit card accurately and efficiently.
- Maintained the accuracy of cash drawer by counting and reconciling funds at the beginning and end of each shift.
In Store Shopper
Amazon
Silver Spring, MD
01.2022 - Current
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Followed application instructions closely and reviewed deliveries to minimize errors.
Bakery Team Member/Order Writer
Whole Foods Market
Chevy Chase, MD
04.2017 - 04.2022
- Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments
- Defined business requirements, data models, and transformation logic and report structures to enhance organizational efficiencies
- Delegated tasks to multiple employees while maintaining efficient workplace
- Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed
- Recruited, trained and supervised over 15 bakery staff
- Maintained safe and sanitary area by checking food products' temperature and freshness
- Merchandised food, including garnishes for serving presentation
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Concierge
Kensington Park Retirement Community
Kensington, MD
08.2019 - 03.2020
- Managed transportation arrangements to and from airport, train station and local events for visitors.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Greeted residents and provided personalized support to meet unique needs.
- Utilized Microsoft office to compile data gathered from various sources.
- Provided excellent service and attention to residents and family members when face-to-face or through phone conversations.
- Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for dining.
- Facilitated research of local venues, restaurants and visitor spots per guest requests.
- Briefed hotel staff and guests on security policies and procedures to promote safety and visitor confidence.
Driver
Amazon Flex Driver
Greater Washington Area
11.2018 - 06.2019
- Loaded and unloaded merchandise efficiently to meet demanding route targets
- Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents
- Delivered goods and services to customers on time and in excellent condition
- Demonstrated professional conduct with clients and families do deliver outstanding customer service
- Interacted with customers pleasantly to meet needs and drive satisfaction
- Planned optimal routes to minimize delays and maximize time efficiency
- Practiced safe and secure loading methods to avoid damaging goods
Concierge
Sunrise Senior Living
Chevy Chase, MD
08.2015 - 06.2019
- Managed transportation arrangements to and from airport, train station and local events for visitors
- Rectified volatile situations quickly through active listening and effective communication
- Regularly updated front desk’s concierge book to ensure availability of most relevant visitor information
- Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by informing hotel guests of daily events
- Managed a team of four front desk agents and helped to resolve issues arising during shifts
- Comforted and provided reassurance to residents during unforeseen or stressful events, such as fire alarm scares
- Answered department telephone calls within 2 rings, using correct salutations and telephone etiquette
- Followed company regulations and rules promoting safe environment for both residents and employees
- Welcomed guests, provided answers to questions, and anticipated guests’ service needs
In-Store Shopper
Instacart
Chevy Chase, MD
04.2017 - 05.2019
- Operated point-of-sale systems efficiently, including cash registers, scanners.
- Prepared customer orders, including selecting, packing, and labeling merchandise for shipment or delivery.
- Managed daily operations of the department including opening and closing procedures, cash handling, stock replenishment, and display maintenance.
Front End Cashier
Whole Foods Market
Chevy Chase, MD
04.2015 - 04.2017
- Trained new team members in cash register operation, stock procedures and customer service
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Smoothly processed incoming orders, handling over 300 transactions per day with exceptional accuracy
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Assisted cash office with completing end-of-day counts and securing funds to prevent loss or theft
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Kept register terminal area and store clean and orderly
Education
High School Diploma -
Charles Herbert Flowers High School
Springdale, MD2013
Skills
- Credit and cash transactions
- Cash drawer balancing
- Issue resolution
- Inventory management
- Attention to detail
- Flexible
- Calm under pressure
- Time management
- Reliable
- Administrative Support
- Cash Handling
- Relationship-building
- Front desk communications
- Written and oral communications
- Team management
- POS system
- Microsoft Office
- Professional telephone manner
- Solid problem solver
- Task Delegation
- Outlook
Timeline
E-Commerce Assistant Team Leader
Whole Food Market
04.2022 - Current
In Store Shopper
Amazon
01.2022 - Current
Concierge
Kensington Park Retirement Community
08.2019 - 03.2020
Driver
Amazon Flex Driver
11.2018 - 06.2019
Bakery Team Member/Order Writer
Whole Foods Market
04.2017 - 04.2022
In-Store Shopper
Instacart
04.2017 - 05.2019
Concierge
Sunrise Senior Living
08.2015 - 06.2019
Front End Cashier
Whole Foods Market
04.2015 - 04.2017
High School Diploma -
Charles Herbert Flowers High School