Summary
Skills
Work History
Education
References
Overview
Generic
Dannielle Swartz

Dannielle Swartz

Leonard,Mi

Summary

Dynamic professional with extensive experience in customer service and office administration, notably at Lyft. Proven ability to manage data and coordinate activities effectively. Skilled in communication and project planning, ensuring exceptional service delivery and client satisfaction. Committed to fostering positive relationships while maintaining meticulous records and schedules.

Skills

  • Customer service
  • Data management
  • Office administration
  • Project coordination
  • Activity planning
  • Communication skills

Work History

Driver

Lyft
Leonard, Michigan
06.2018 - Current
  • Transported passengers safely to designated locations using navigation tools.
  • Maintained vehicle cleanliness and performed routine inspections for safety compliance.
  • Provided exceptional customer service.
  • Coordinated pick-up and drop-off schedules to ensure timely transportation services.
  • Documented daily mileage, gas, and other data.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Achieved consistently high customer scores due to exceptional service.

Owner/Op Driver

D’s Services
Leonard, Michigan
01.2010 - Current
  • Maintained financial records, including budgeting and expense tracking.
  • Established partnerships with local businesses to expand service offerings.
  • Maintained relationships with existing clients by providing superior customer service.
  • Greeted customers and provided assistance with luggage.
  • Collected fares and ensured fare accuracy through use of GPS systems.

Office Coordinator

Hidden Lake Estates
Leonard, Michigan
07.2022 - 05.2023
  • Maintained excellent customer service throughout my time there.
  • Input data for applications, resident information, and payments.
  • Filed for resident eviction and went to court proceedings.
  • Organized monthly activities.
  • Communicated with vendors to establish service agreements and maintain relationships.

Driver

Cottage Inn Pizza
Waterford, Michigan
06.2015 - 05.2018
  • Delivered pizzas to customers in a timely and efficient manner.
  • Maintained personal hygiene and funds.
  • Maintained vehicle cleanliness and performed routine inspections for safety compliance.
  • Provided exceptional customer service.

Activities Director / Bus Driver

Independence Village
Petoskey, Mi
08.2014 - 02.2015
  • I use Microsoft word, publisher and excel to achieve my goals for the residents.
  • Designed engaging programs for residents, enhancing community involvement and interaction.
  • Coordinated events and activities, fostering a vibrant social atmosphere for seniors.
  • Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.

Personal Recovery Specialist

Specialized Personal Recovery Services
Travers City, MI
07.2014 - 01.2015
  • Help persons with special needs obtain a job and help with obtaining housing and teach them how to maintain household with bills, daily household chores etc.
  • Documented client interactions and progress in compliance with regulations and standards.
  • Conducted assessments of client's physical, psychological and social functioning.

Education

BA - Business Administration

University Of Arizona Global Campus
Chandler, AZ
10-2029

References

  • Felix Nevies, Yellow Cab, (931) 216-5787, Co-worker and friend of 20-plus years.
  • Andrew Manning, Cottage Inn Pizza, (248) 978-8437, Friend of 10-plus years.
  • Thomas Puckett, Lyft, (260) 908-4423, Lyft client I have known for 5-plus years.

Overview

16
16
years of professional experience

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