Dannielle Swartz
Leonard
Summary
Dynamic professional with extensive experience in customer service and office administration, notably at Lyft. Proven ability to manage data and coordinate activities effectively. Skilled in communication and project planning, ensuring exceptional service delivery and client satisfaction. Committed to fostering positive relationships while maintaining meticulous records and schedules.
Overview
21
21
years of professional experience
Work History
Driver
Lyft
06.2018 - Current
- Provide great customer service, advertising, scheduling appointment, record keeping, tax paperwork maintained, follow up calls, and handling cash/credit etc.
Office coordinator
Hidden Lake Estates
07.2022 - 05.2023
- Maintained excellent customer service throughout my time there.
- Input data for applications, resident information, and payments.
- Filed for resident eviction and went to court proceedings.
- Organized monthly activities.
Driver
Cottage Inn Pizza
06.2015 - 05.2018
- Deliver pizzas on time.
- Most important great customer service.
- Maintaining my vehicle, personal hygiene and funds.
Activities director / bus driver/ waitress
Independence Village
Petoskey
08.2014 - 02.2015
- I provide a schedule of activities for our Residents.
- I also drive the residents to activities outside our establishment.
- I use Microsoft word, publisher and excel to achieve my goals for the residents.
- I do one on one and group activities.
Personal Recovery Specialist
Specialized personal recovery services
Travers City
07.2014 - 01.2015
- Help persons with special needs obtain a job and help with obtaining housing and teach them how to maintain household with bills, daily household chores etc.
Driver
Jets pizza
Richmond
01.2013 - 07.2013
- Deliver pizzas on time.
- Most important great customer service.
- Maintaining my vehicle, personal hygiene and funds.
Back Surgery
Medical Leave of Absence
Leonard
07.2011 - 01.2013
- Medical leave resulting from back fusion following slip-and-fall accident
Driver
Outlaw Trucking
02.2011 - 07.2011
- Delivered product to Big Three Corporations, pre-trip, post-trip, log book, drove box truck and van and logged drop-off and pick-ups of goods.
Direct care worker
Friends and family
Romeo
12.2010 - 07.2011
- My duties as a direct care worker for developmentally disabled adults in a group home setting included personal and environmental care, accompanying clients to doctor appointments, etc.
Owner/op driver
Yellow cab
Clearwater
07.2004 - 11.2009
- Advertising, scheduling appointments, record keeping, tax paperwork maintained, follow-up calls, etc.
Education
BA - Business Administration
University Of Arizona Global Campus
Chandler, AZ10-2029
Skills
- Customer service
- Data management
- Office administration
- Project coordination
- Activity planning
- Communication skills
References
- Felix Nevies, Yellow Cab, (931) 216-5787, Co-worker and friend of 20-plus years.
- Andrew Manning, Cottage Inn Pizza, +12489788437, Friend of 9-plus years.
- Thomas Puckett, Lyft, (260) 908-4423, Lyft client I have known for 4 years.
Timeline
Office coordinator
Hidden Lake Estates
07.2022 - 05.2023
Driver
Lyft
06.2018 - Current
Driver
Cottage Inn Pizza
06.2015 - 05.2018
Activities director / bus driver/ waitress
Independence Village
08.2014 - 02.2015
Personal Recovery Specialist
Specialized personal recovery services
07.2014 - 01.2015
Driver
Jets pizza
01.2013 - 07.2013
Back Surgery
Medical Leave of Absence
07.2011 - 01.2013
Driver
Outlaw Trucking
02.2011 - 07.2011
Direct care worker
Friends and family
12.2010 - 07.2011
Owner/op driver
Yellow cab
07.2004 - 11.2009
BA - Business Administration
University Of Arizona Global Campus
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