Dannielle M VINLOVE
Newalla,OK
Summary
Dynamic professional experienced at Capital Distributing, recognized for exceptional customer service and effective problem-solving abilities. Utilized active listening and advanced computer skills to strengthen client relationships and optimize operations, resulting in increased sales revenue. Proven team player who consistently enhances performance and operational efficiency through collaboration.
Overview
13
13
years of professional experience
Work History
Sales Representative
Capital Distributing
Oklahoma City, OK
01.2018 - Current
- Analyzed customer feedback to improve products and services.
- Managed inventory levels by ordering sufficient stock for each account.
- Replenished and arranged items to maintain appearance.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Coordinated with other departments to ensure timely delivery of orders.
- Maintained a well-stocked and organized sales floor with the latest merchandise to drive sustained sales revenue.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Analyzed market trends to identify potential sales opportunities.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant Manager
Ralston Training Center
Depew, OK
01.2017 - 01.2018
- Communicated regularly with customers to gain insights into their needs.
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with clients to review performance, priorities, and provide feedback.
- Reviewed client performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
- Worked effectively in team environments to make the workplace more productive.
- Operated equipment and machinery according to safety guidelines.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Cashier/Bartender
The Garage Burgers & Beer
Moore, OK
01.2016 - 01.2017
- Balanced daily transactions on a computerized point-of-sale system.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Assistant Trainer
Alcorn Training Facility
Luther, OK
03.2013 - 01.2016
- Developed resources for skills to increase development courses.
- Suggested and offered specific training programs to help clients maintain or improve their skills.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Made recommendations to improve training based on observations and feedback from clients and trainees.
- Reviewed curriculum materials prior to use in order to ensure accuracy of information presented.
- Maintained accurate records of client attendance at training sessions.
Crew Member
Subway
Shawnee, OK
05.2012 - 03.2013
- Presented orders to guests within anticipated service times.
- Interacted pleasantly with guests to deliver quality customer service.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Drove team success by quickly completing assigned tasks.
Education
High School Diploma -
Mustang High School
Mustang, OK05-2012
Skills
- Customer service
- Patient support
- Multitasking and organization
- Active listening
- Computer skills
- Teamwork and collaboration
- Verbal and written communication
- Problem-solving
Timeline
Sales Representative
Capital Distributing
01.2018 - Current
Assistant Manager
Ralston Training Center
01.2017 - 01.2018
Cashier/Bartender
The Garage Burgers & Beer
01.2016 - 01.2017
Assistant Trainer
Alcorn Training Facility
03.2013 - 01.2016
Crew Member
Subway
05.2012 - 03.2013
High School Diploma -
Mustang High School
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