Dannille Peeler
Brentwood,CA
Summary
Proven leader with a track record of enhancing operational efficiency at Rusty Porthole by implementing staff training and conflict resolution strategies. Excelled in fostering customer relations and team collaboration, significantly boosting repeat business. Skilled in health and safety, ensuring a safe patron environment while maintaining high service standards.
Overview
22
22
years of professional experience
Work History
Bar Manager
Rusty Porthole
03.2004 - 04.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Increased revenue with creative marketing initiatives and promotional events.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Line Worker
National Vapor Industries
01.2005 - 10.2008
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
Secretary
Mariner Cove Marina
02.2002 - 11.2005
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Waitress Trainee
Nantucket Too
09.2002 - 03.2004
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Education
High School Diploma -
Liberty Adult School
Brentwood, CA06.2006
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Organizational ability
- Guest Interaction
- Customer Relations
- Relationship Building
- Reliable and Responsible
- Collaboration and Teamwork
- Conflict Resolution
Timeline
Line Worker
National Vapor Industries
01.2005 - 10.2008
Bar Manager
Rusty Porthole
03.2004 - 04.2024
Waitress Trainee
Nantucket Too
09.2002 - 03.2004
Secretary
Mariner Cove Marina
02.2002 - 11.2005
High School Diploma -
Liberty Adult School