Danniqua Nash

• Manages a high caseload of patients in a health care, mental health care, or social services setting
• Conducts administrative work to assist Registered Nurses and Social Workers such as: scheduling follow-up appointments for patients; asssiting with discharge planning; reviewing, inputting, and dealing with insurance information; assisting with prescriptions; pick-ups from the pharmacy; distributing transportation vouchers; working with outside vendors to schedule appointments
• Case Management team lead that assists with conducting new hire interviews

Special Recognition: Assisted with developing a maintenance of systems to support daily Social Worker and Registered Nurse Case Manager activities

• Actively patrolled the premises and engaged in preventive patrol to deter crime
• Actively patrolled and enforced DC laws and GW Hospital protocols
• Monitored CCTV surveillance systems for potential criminal activity and threats.
• Trained new employees and conducted New Hire Interviews
• Observed public behavior, intervening when necessary to maintain order, including dealing with combative mental health, drug/alcohol, and dementia patients
• Conducted daily reports, as well as any applicable incident reports, and daily security reports
• Accurately completed incident reports following each shift.
• Investigated suspicious activity and reported findings to superiors.
• Responded to emergency calls, providing assistance as needed.
• Maintained knowledge of current trends in crime prevention techniques.
• Attended training sessions to stay abreast of changes in protocol.
• Detained, arrested and processed arrestees when warranted
• Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
• Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
• Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
• Monitored and investigated suspicions persons and situations and unusual activities.
• Patrolled designated areas to identify criminal activities, issue citations, prevent incidents and serve warrants.
• Assisted other officers with investigations when required

• Provided exceptional customer service to customers.
• Provided information about products and services available to customers
• Maintained an organized system for tracking customer orders and returns
• Supervised cashiers and other department associates
• Managed customer accounts
• Resolved customer inquiries in a timely manner.
• Demonstrated active listening skills when responding to customer questions and complaints.
• Processed customer orders accurately and efficiently.
• Conducted inventory
• Assisted customers with returns, exchanges, refunds, and other transactions as needed.
• Escalated unresolved customer issues to the appropriate department or manager for resolution.

• Work in a fast-paced environment to deliver excellent customer service and creating memorable experiences
• Abide by server customer service procedures, polices, and standards
• Server team leader, which includes delegating duties to servers, and acting as a mini manager during the shift.
• Train new servers regarding product knowledge, sales techniques, and customer service protocols.

Awards: Received Employee of the Quarter Award for the first quarter in 2024.