Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dannis Morel

New York,NY

Overview

21
21
years of professional experience

Work History

Doorman/ Porter

205 East 77th Street Tenants Corp
03.2015 - Current
  • Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
  • Enhanced building security by vigilantly monitoring entrance and exit points.
  • Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
  • Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
  • Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
  • Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
  • Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
  • Coordinated with vendors for deliveries or services, ensuring minimal disruption to residents'' routines.
  • Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
  • Cleaned and organized building areas as required.
  • Completed sweeping, mopping, and window-cleaning.
  • Sanitized high-traffic areas and equipment with approved cleaning supplies.
  • Streamlined waste management process by timely collection, sorting, and disposal of trash and recycling materials.
  • Maintained exterior curbside appeal for improved first impressions on prospective tenants.

Relief Worker

FirstService Residential/ Midboro Management Inc
02.2013 - Current
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
  • Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
  • Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
  • Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
  • Monitored surveillance cameras regularly to ensure safety within the premises at all times.
  • Completed sweeping, mopping, and window-cleaning.
  • Cleaned and organized building areas as required.
  • Sanitized high-traffic areas and equipment with approved cleaning supplies.

Reservation Manager Assistant, Doorman/ FiresafetyRunner

Williams Club Of NY
03.2003 - 07.2010
  • Implemented a new reservation software system, resulting in better organization and tracking of bookings.
  • Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
  • Coordinated closely with other departments, such as housekeeping and front office, to ensure seamless guest experiences from booking through checkout.
  • Resolved escalated customer issues promptly, maintaining positive brand reputation among guests and industry professionals alike.
  • Maintained comprehensive knowledge of property features, amenities, policies, and local attractions to provide accurate information to guests at all times.
  • Proactively identified areas for improvement within the reservations department, implementing strategic changes as needed.
  • Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
  • Enhanced building security by vigilantly monitoring entrance and exit points.
  • Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
  • Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
  • Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Associate Of Business Administration - Accounting

LaGuardia Community College of The City University of New York
Long Island City, NY

Skills

  • Package handling
  • Complaint Handling
  • Incident Reporting
  • Building Maintenance
  • Fire Safety
  • Security awareness
  • Customer Service
  • Team Player
  • Honest and Dependable
  • Reliable and Responsible
  • Punctuality
  • Adaptable and Flexible
  • Reliability
  • First Aid Training

Languages

Spanish
Native or Bilingual

Timeline

Doorman/ Porter

205 East 77th Street Tenants Corp
03.2015 - Current

Relief Worker

FirstService Residential/ Midboro Management Inc
02.2013 - Current

Reservation Manager Assistant, Doorman/ FiresafetyRunner

Williams Club Of NY
03.2003 - 07.2010

Associate Of Business Administration - Accounting

LaGuardia Community College of The City University of New York

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Dannis Morel