Dannise Kelley

• Build and strengthened relationships with new and existing accounts
• Develop and execute up- selling strategies, resulting in a 50%
increase on average per client
• Success structuring and selling complex solutions such as Marketing
Pro, Online booking and VoIP
• Collaborate with internal teams regularly to better understand
customer needs
• Maintained current knowledge of evolving changes in marketplace.
• Conduct regular customer success analysis, leading to the
identification and implementation of key customer satisfaction
improvements
• Educated clients on new products or services to increase customer
engagement with brand..
• Identified new business opportunities through networking, marketing
and prospective database leads.
• Collaborated with Product managers to provide customer feedback
and recommend operational changes to meet emerging trends.
• Proactively monitor and address customer service inquiries and
issues, resulting in a 40% decrease in customer churn
• Strong Salesforce, Gong and Gainsight Experience

• Success structuring and selling Fintech solutions such as online Rent Payments
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
• Collaborated with C-level executives and stakeholders to developing-term financial plans.

• Designed and delivered successful training sessions and educational resources, increasing customer utilization by 50%
• Implemented a customer success plan that resulted in a 50% increase in customer satisfaction and a 25% increase in customer retention
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Responded to customer inquiries and resolved complaints to establish trust and increase customer satisfaction.
• Establish a successful customer feedback campaign, which provided valuable insight used to improve product offerings

• Followed up on delinquent tenants and coordinated collection procedures.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Escalated major issues to property manager for immediate remediation.
• Showed apartments to potential tenants and answered questions regarding community.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Kept accurate records of all resident and tenant correspondence.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Processed security deposit refunds.