Dannisha Milline
Jonesboro,GA
Summary
Customer focused professional with 6 years experience in customer service and data entry. Providing phone, email, and chat support in fast paced environments. Skilled at resolving customer concerns, maintaining high satisfaction rating, and running CRM systems to document interaction. High success rate in leading projects from start to finish and contributing to the organizational growth and success. Strong written and verbal skills with experience working independently in remote and hybrid settings.
Overview
6
6
years of professional experience
Work History
Auditor - Gate Keeper
Medline Industries, Inc
Smyrna , GA
05.2024 - 01.2026
- Utilized data analytics tools to analyze data, improving accuracy in reporting and decision making processes.
- Provided detailed documentation on audit findings, provided swift corrective action when necessary.
- Lead warehouse employees throughout their shift by ensuring the team is set up for success to work safely and productively.
- Trained junior auditors on auditing techniques, promoting knowledge sharing within the team.
- Managed multiple audit engagements, prioritizing tasks to meet deadlines without compromising quality.
- Demonstrated respect, and willingness to help wherever needed. During free time I obtained my forklift certification to help out when short staffed.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service Support Representative
PullApart
Jonesboro, GA
12.2022 - 11.2023
- provided prompt customer service support through phone, email, and live chat channels. with a professional, friendly, and patient attitude, enhancing remote customer service.
- communicated with customer thoroughly about company specific polices, procedures, and company guidelines.
- Maintained detailed records of all transactions, including vehicle information, pricing, and sales documentation.
- Maintained high volume performance rank to make sure i was meeting expectations each week. With the total average rank score of 125% FE exceeding expectation.
- Assisted with the new an upcoming training program, by giving detailed feedback through teams, and virtual meetings on things we can add, or change to help onboarding employees thrive.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
Account Executive
Avenue 21 Marketing INC
Atlanta, GA
03.2022 - 12.2022
- Analyzed client feedback to refine service offerings and improve overall customer experience.
- Established trustful relationships with clients through regular follow- ups calls or emails
- Used consultive sales strategies to effectively overcome clients objections and maximize sales activity
- Mentored, by training and developing others.
- Stayed on top of self management, conducted virtual meetings and interviews.
- Managed multiple projects simultaneously while meeting tight deadlines.
Clerical Assistant
Concord Residential
Atlanta, GA
12.2019 - 03.2022
- Drafted and sent out emails and memos for seamless communication
- Maintained composure in dealing with conditions of urgency and in pressure situations.
- Provided support to colleagues by responding promptly to request for assistance.
- Scheduled appointments, and maintained calenders for personnel using outlook.
- Answered incoming calls promptly, took messages or transferred calls to the appropriate personal.
- Diffused customer complaints and concerns to maintain customer relations.
Education
Master of Arts - Master cosmetology
Paul Mitchell The School Atlanta
Atlanta, GA09-2015
Skills
- Ability to work in a constantly changing and fast paced environment
- Written and verbal Communication
- Team Collaboration & Independent work
- Conflict Resolution & De-escalation
- Data Entry & Documentation
- Confidentiality & Data Privacy
- Time Management & Critical Thinking
- Microsoft Office Suite, LiveVox, and Teams
- Quality Assurance
- Strong active listing skills
Accomplishments
- MAA training: i was a co-leader to a team of people that came from all over the world. I was required to adjust to working with different personalities and lead by example at all times. At times it was hard but i persevered and received awards for, leadership, sharp shooter, MAA, and metal of honor.
- Recognition in top 2 costumer return rates in the required percentile, and top 2 payed based on productivity.
- Licensed RM Forklift driver
Timeline
Auditor - Gate Keeper
Medline Industries, Inc
05.2024 - 01.2026
Customer Service Support Representative
PullApart
12.2022 - 11.2023
Account Executive
Avenue 21 Marketing INC
03.2022 - 12.2022
Clerical Assistant
Concord Residential
12.2019 - 03.2022
Master of Arts - Master cosmetology
Paul Mitchell The School Atlanta