Dannitta Costa
Klamath Falls,OR
Summary
Dynamic Client Relationship Consultant with a proven track record at US Bank National Association, adept at driving revenue growth through innovative strategies and exceptional client engagement. Skilled in problem-solving and process improvement, I enhance customer experiences while navigating complex challenges, ensuring satisfaction and loyalty through integrity and attention to detail. Honesty and Integrity. Responsible and reliable. Recovery orientated and active participation.
Overview
11
11
years of professional experience
Work History
Clienent Relationship Consultant 3
US Bank National Association
01.2022 - 11.2025
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Boosted client revenue streams by identifying and capitalizing on untapped market opportunities.
- Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
- Transformed client digital strategies, leveraging cutting-edge technologies to enhance online presence and customer interaction.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Client Relationship Consultant 2
US Bank National Association
03.2021 - 01.2022
Teller
US Bank National Association
04.2015 - 03.2021
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Maintained accurate records of customer transactions in line with bank procedures.
- Reinforced customer trust by providing accurate account information and transaction confirmations.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
- Fostered positive banking experience, helping customers with account management and service selection.
- Monitored and verified suspicious activity on customer accounts.
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
GED -
Tehachapi High School
Tehachapi, CASkills
- Continuous improvement
- Processes and procedures
- Attention to detail
- Problem-solving
- Decision-making
- Process improvement
- Time management
- Client relationships
- Issue resolution
- Client engagement
- Client rapport
- Integrity and honesty
- Outcome accountability
- Multitasking and organization
- Adaptability
Timeline
Clienent Relationship Consultant 3
US Bank National Association
01.2022 - 11.2025
Client Relationship Consultant 2
US Bank National Association
03.2021 - 01.2022
Teller
US Bank National Association
04.2015 - 03.2021
GED -
Tehachapi High School