Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Danntonette Vaughn

Lancaster,CA

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

Zero Coupon

Bank of America
12.2013 - 11.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Proficency Coach

Bank of America
08.2008 - 05.2014
  • Improved project efficiency by analyzing business processes and identifying areas for improvement.
  • Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
  • Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
  • Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
  • Streamlined workflow for better productivity with the implementation of new software solutions.
  • Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
  • Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
  • Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
  • Ensured adherence to regulatory requirements by staying abreast of industry standards and best practices.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Generated standard and custom reports to provide insights into business performance.

Office of the President

Bank of America
01.2010 - 03.2012
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Reduced operational costs through strategic cost management initiatives.
  • Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.

Customer Relationship Ass

Bank of America
08.2008 - 12.2010
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
  • Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
  • Bolstered office security measures, updating and enforcing policies for handling confidential information.
  • Enhanced meeting productivity by preparing detailed agendas and taking comprehensive minutes for future reference.
  • Facilitated onboarding process for new hires, accelerating their integration into team.
  • Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
  • Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
  • Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
  • Reduced response time to external inquiries, establishing structured system for tracking and managing emails.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.
  • Increased customer service success rates by quickly resolving issues.
  • Proofread and edited documents for accuracy and grammar.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Trained and supervised employees on office policies and procedures.

Education

No Degree - Sociology

California State University, Bakersfield
Bakersfield, CA
06-2027

Associate of Arts - Sociology

Antelope Valley College
Lancaster, CA
05-2025

No Degree - Secondary Education

University of Illinois At Urbana-Champaign
Champaign, IL
02-1993

Skills

  • Supportive interaction style
  • Collaborative teamwork
  • Service excellence
  • Analytical problem-solving
  • Meticulous attention to detail
  • Flexible and adaptable
  • Proficient in managing multiple tasks
  • Clear interpersonal communication
  • Analytical reasoning
  • Active listening
  • Calm under pressure
  • Computer skills

Interests

  • Getting involved in local advocacy groups to promote positive change in the community
  • Youth Development Programs
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Crafting and DIY Projects
  • Drawing and Painting
  • Exploring various forms of art, such as abstract, street art, and art history, to nurture creativity and personal growth

Timeline

Zero Coupon

Bank of America
12.2013 - 11.2014

Office of the President

Bank of America
01.2010 - 03.2012

Proficency Coach

Bank of America
08.2008 - 05.2014

Customer Relationship Ass

Bank of America
08.2008 - 12.2010

No Degree - Sociology

California State University, Bakersfield

Associate of Arts - Sociology

Antelope Valley College

No Degree - Secondary Education

University of Illinois At Urbana-Champaign

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