Danny Arguello

• Successfully managed credit implementation projects with tight deadlines and limited resources.
• Coordinated team members to ensure tasks were completed on time and within budget.
• Collaborated with cross-functional teams across multiple departments to achieve goals.
• Provided clear direction to clients and internal teams, setting expectations and due dates for deliverables.
• Provided leadership during times of ambiguity or uncertainty while motivating my team.
• Developed project plans, tracked progress, and reported results to stakeholders.
• Saved the company approximately $3MM, helping migrate over 300 clients from old product to newest credit processor in four years.
• Created knowledge articles and procedures.

Company Overview: I worked for SunTrust until their merger with BB&T, when it rebranded to Truist.

• Identified opportunities to improve business process flows and productivity.
• Increased company growth through collaboration with sales and marketing departments.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Collaborated with Product Managers, Call Centers, Project Managers, and Client Advocacy to discover, research, develop and implement product improvements and enhance client satisfaction. (3 credit products ranked in top 5 by US News)
• Help design client experience surveys and analyze results to find gaps in the client experience.
• Faciliated information flow gathered from surverys, complains database and focus groups to call center, accounts management and product operations to drive improvments and meet annual sales and service goals.
• Developed policies, job aids and quick reference guides for our call centers, back office staff.
• Responsible for evolving Business Credit Card and Rewards digitial solution to increase client enrollment, prevent fraud losses and lower expenses.
• Implemented new online client facing solution that lead to >$2MM in savings in 5 years.

• Coordinated meetings, calls, and conduct demos for prospects, new and current clients.
• Updated internal databases with account information to maintain concise, clear records.
• Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes, and services.
• Provide client service support for Commercial Card clients via telephone and email.
• Build and manage client parameter settings in First Data 1176 now Fiserv Optis for clients in my assigned portfolio.
• Tracked and managed incoming requests using Salesforce.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Led remote employee on-boarding and training programs.