Danny Baker

Leadership and risk management

• Directed all service operations, leading a team of inspectors and service crews to ensure safe, compliant, and efficient practices.
• Developed and led a culture of safety and continuous improvement that increased accountability and professionalism across the entire service team.

Operations and job coordination

• Managed the full service job lifecycle, from handoff from the Sales Team to completion, guaranteeing timely delivery and high-quality customer service.
• Proactively resolved operational issues, ensuring project timelines were maintained and customer satisfaction remained at a consistently high level.

Financial management and procurement

• Managed service job pricing and margins to align with company objectives.
• Collaborated with the office team and key partners like Honeywell and Reliable to optimize material procurement.

Customer service and satisfaction

• Championed high standards for customer communication and service.
• Ensured efficient and timely resolution of all service jobs, contributing directly to client retention and positive client feedback.

Team coordination and development

• Coached and mentored service team members to enhance skills and performance, fostering an environment of continuous learning and professional development.
• Optimized resource allocation and team scheduling to meet escalating service demands.
• Conducted weekly time reviews to assess productivity and address potential concerns, proactively strategized for operational improvements.

Growth and efficiency initiatives

• Contributed to the overall growth of the service department by identifying and implementing best practices.
• Analyzed weekly productivity data to identify areas for improvement and proposed effective solutions that were successfully implemented across the department.

Key Responsibilities:

Service & Inspection:

• Perform routine and emergency service on kitchen, industrial, and vehicle fire suppression systems, including troubleshooting and repairing malfunctions.
• Conduct comprehensive inspections of pre-engineered systems, fire extinguishers, and emergency lighting in compliance with NFPA and local fire codes.
• Perform routine testing and maintenance to ensure optimal functionality and compliance for all client fire suppression and life safety equipment.
• Document all service and inspection activities accurately, including detailed records of findings, repairs, and recommendations for clients.

Installation & Upgrades:

• Install new pre-engineered fire suppression systems according to precise manufacturer specifications and all applicable codes.
• Mount and install system components, piping, nozzles, and detection devices.
• Test and commission newly installed systems to verify correct operation and functionality.
• Upgrade existing systems as needed to meet current safety standards and client requirements.

Customer Service & Communication:

• Ensure timely and accurate completion of all jobs to meet customer deadlines and maximize satisfaction.
• Provide clear and professional communication to customers regarding service needs, system status, and recommendations.
• Act as a knowledgeable resource for clients on fire safety best practices and system operation.

Safety & Compliance:

• Work in a safe manner at all times, adhering strictly to all company safety procedures and regulations.
• Protect and maintain company equipment, including tools and a service vehicle, to ensure safe and efficient operation.
• Stay current on industry regulations, codes, and best practices to ensure all work remains compliant.

Key Responsibilities

Route Management and Logistics:

• Drive a commercial vehicle safely along an established daily route to make scheduled deliveries to residential customers.
• Load and unload products from the vehicle, ensuring accurate and secure handling of frozen food items.
• Utilize handheld technology to manage delivery schedules, track inventory, and process sales and payments.

Sales and Customer Service:

• Actively sell and promote Yelloh products to existing customers during deliveries and engage with potential new customers.
• Build and maintain strong, positive relationships with customers to ensure repeat business and high satisfaction.
• Manage customer accounts by reviewing orders, handling payments, and providing product information.
• Address any customer questions or issues with a professional and friendly demeanor, representing the company brand effectively.

Compliance and Vehicle Maintenance:

• Perform pre- and post-trip vehicle inspections to ensure safe operation and compliance with Department of Transportation (DOT) regulations.
• Maintain a clean and organized delivery vehicle at all times.
• Adhere to all traffic laws and safe driving practices, regardless of weather conditions.
• Track and log mileage, fuel usage, and other relevant information.

Inventory and Cash Handling:

• Manage inventory on the delivery truck, reconciling product at the beginning and end of each shift.
• Collect and accurately process various forms of payment from customers, including cash, checks, and credit cards.
• Handle and deposit daily revenue accurately, ensuring all transactions are properly recorded.

Key Responsibilities

• Managed the daily operations of the shipping and receiving departments, overseeing all incoming and outgoing shipments of food products.
• Oversaw the supervision, training, and performance management of warehouse staff, fostering a professional and competent team.
• Controlled warehouse functions to ensure the proper loading and unloading of trucks, focusing on product accuracy and timely processing.
• Coordinated with the Inventory team to review stock status reports and communicate low stock levels or promotional inventory needs.
• Inspected and maintained warehouse equipment and facilities to ensure they are in good working order and that all safety protocols are followed.
• Ensured consistent adherence to standardized operating procedures and food safety guidelines by all departmental staff.
• Documented all shipping and receiving activities, prepared reports for upper management, and resolved any issues related to shipments.