Danny Barker
Mt. Juliet,TN
Summary
Proven leader in the automotive service industry, leveraging exceptional communication and problem-solving skills to enhance customer satisfaction and operational efficiency. Skilled in developing client relationships and mentoring teams, resulting in increased repeat business and referrals. Expert in technical diagnostics and customer service, ensuring high-quality vehicle care and compliance with safety standards.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Senior Service Advisor
Music City Honda
03.2023 - Current
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Resolved complex issues, demonstrating expertise in problem-solving and customer relations.
- Implemented proactive maintenance plans, reducing downtime and increasing vehicle longevity for customers.
- Ensured compliance with company policies, safety regulations, and local laws throughout all operations within the department.
- Streamlined service processes for improved efficiency and productivity within the department.
- Collaborated with technicians to ensure accurate diagnoses and timely completion of repairs.
- Mentored junior advisors, sharing industry knowledge and best practices to enhance their skills.
Assistant Service Manager
Homer Skelton Ford Of Millington, TN
03.2021 - 03.2023
- Greet customers promptly when they arrive
- Accurately and completely record customer information
- Interview customers for primary concerns, review history, and make recommendations
- Communicate accurate estimates and promise times to the customer
- Maintain an open line of communication with the customer during the repair process
- Maintain excellent customer satisfaction scores
- Maintain factory training
- Meet and exceed company goals
Service Manager
Landers Ford South
02.2011 - 03.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Conduct thorough inspections of vehicles and provide detailed repair estimates
- Communicate with customers regarding recommended repairs and maintenance
- Coordinate with technicians to ensure timely completion of repairs
Service Manager
AutoNation
04.2004 - 02.2011
- Met with customers to discuss service needs and offer available solutions.
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
Education
High School Diploma -
Lafayette High
Oxford, MsUniversity of Mississippi
Oxford, MS 09.1994 - 05.1995
Skills
Automotive Industry Experience
Customer Service Expertise
Exceptional Communication
Problem Solving Skills
Technical knowledge
Proactive
Detail Oriented
Timeline
Senior Service Advisor
Music City Honda
03.2023 - Current
Assistant Service Manager
Homer Skelton Ford Of Millington, TN
03.2021 - 03.2023
Service Manager
Landers Ford South
02.2011 - 03.2021
Service Manager
AutoNation
04.2004 - 02.2011
University of Mississippi
09.1994 - 05.1995
High School Diploma -
Lafayette High
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