Danny Bell
Spring Valley,CA
Summary
Highly skilled Financial Assistance Coordinator/Collections Specialist with expertise in data accuracy and security. Hardworking professional with over 25 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Provide outstanding customer service while assisting all customers to the best of my ability.
Overview
22
22
years of professional experience
Work History
Financial Assistance Coordinator
My Point Credit Union
10.2016 - 10.2023
- Improved debt recovery rates by implementing effective collections strategies and maintaining consistent follow-up with delinquent accounts.
- Streamlined collections processes for increased efficiency, resulting in faster payments and reduced outstanding receivables.
- Enhanced customer relationships through professional communication and negotiation skills, resolving disputes and ensuring timely payments.
- Maintained accurate records of all collection activities, providing regular updates to management on the status of outstanding accounts.
- Developed customized payment plans for financially distressed clients, assisting them in meeting their obligations while preserving business relationships.
- Ensured compliance with all relevant regulations and industry standards pertaining to debt collection activities.
- Negotiated settlements with delinquent account holders, securing favorable outcomes for both parties and reducing overall writeoffs.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
Collections Agent
Midland Credit Corporation
03.2015 - 10.2016
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
Collections Agent
National Pen Company
03.2013 - 03.2015
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Collections Account Manager
San Diego Metro Credit Union
01.2002 - 09.2012
- Reduced overdue accounts by implementing strategic collection techniques and maintaining consistent communication with clients.
- Improved cash flow by prioritizing high-risk accounts and negotiating mutually beneficial payment plans.
- Streamlined collection processes for increased efficiency, resulting in a higher success rate of collecting outstanding debts.
- Maintained strong client relationships through effective communication and empathetic negotiation skills, fostering a positive experience during difficult financial situations.
- Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
- Provided excellent customer service while resolving disputes, addressing concerns, and finding win-win solutions for both parties involved.
- Trained new team members in company policies, procedures, and best practices for successful collections management.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
Education
Associates Degree - Christian Theology
San Diego Bible College
San Diego, CA02.2022
Skills
- Bank Reconciliation
- Debt Management
- Credit Analysis
- Accounts Receivable
- Financial analysis
- Data Entry
- Customer Service-Focused
Timeline
Financial Assistance Coordinator
My Point Credit Union
10.2016 - 10.2023
Collections Agent
Midland Credit Corporation
03.2015 - 10.2016
Collections Agent
National Pen Company
03.2013 - 03.2015
Collections Account Manager
San Diego Metro Credit Union
01.2002 - 09.2012
Associates Degree - Christian Theology
San Diego Bible College
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