Danny Bradley
Service Manager
Wentzville,MO
Summary
Dynamic Service Manager with a proven track record at Plaza Land Rover, excelling in customer service management and team leadership. Enhanced operational efficiency and increased repeat business through effective conflict resolution and personalized client interactions. Skilled in employee training and development, fostering a motivated and high-performing team.
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Overview
29
29
years of professional experience
Work History
Service Manager
Plaza Land Rover
01.2010 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Shop Foreman
Gwinnett Place Ford
08.2007 - 11.2009
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Directed daily operations of team of 36 technicians and shop professionals.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
Shop Foreman
Gordy Boucher Ford Lincoln
09.2005 - 08.2007
- Directed daily operations of team of 12 technicians and shop professionals.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Managed materials inside shop and at job locations.
- Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
- Optimized scheduling practices to maximize productivity while minimizing labor costs without sacrificing quality or safety standards.
Lead Technician
Valley Ford
07.1996 - 08.2005
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Adhered to established policies and standards to safely complete projects.
- Tested components and systems to evaluate performance and identify concerns.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
Education
Automotive Engineering
Wyoming Tech
Laramie, WYPhysical Sciences
Saint Louis Community College
St. Louis, MO05-1996
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
- Employee relations
- KPI monitoring
- Workplace safety
- Documentation and reporting
- Outgoing and energetic
- Employee supervision
- Operational efficiency
- Work Planning and Prioritization
- Service scheduling
- Staff motivation
- New employee hiring
- Policy and procedure enforcement
Accomplishments
Graduated from Asbury Service manager school 2021
Timeline
Service Manager
Plaza Land Rover
01.2010 - Current
Shop Foreman
Gwinnett Place Ford
08.2007 - 11.2009
Shop Foreman
Gordy Boucher Ford Lincoln
09.2005 - 08.2007
Lead Technician
Valley Ford
07.1996 - 08.2005
Automotive Engineering
Wyoming Tech
Physical Sciences
Saint Louis Community College
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