Danny Burnham
Van Nuys,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Material Analysis Consulting Services (MACS)
05.2024 - 02.2025
- Managed incoming calls, emails, and organized projects on the CRM.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Increased profit by streamlining operations.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Concierge
Action Property Management
01.2024 - 05.2024
- Managed the day-to-day operations of the concierge desk
- Answered phone to make reservations, take and distribute messages, or redirect calls
- Utilized problem solving skills to identify solutions for various issues related to concierge duties
- Managed incoming calls from customers seeking information or assistance
- Provided exceptional customer service at all times in order to exceed expectations
- Greeted and assisted guests in a friendly and professional manner, providing information about the property's services and amenities
- Handled all guest inquiries in a polite and efficient manner
- Recorded guest comments or complaints, referring customers to managers when necessary
- Maintained accurate records of guests' requests and services performed
Area Operations Manager
Dave and Buster's, Inc
09.2021 - 01.2022
- Directed the operations of three key departments within our establishment, ensuring smooth functioning and high-performance outcomes
- Supervised and mentored a diverse team of 125 employees, implementing effective onboarding, training programs, and strategic scheduling to optimize productivity and morale
- Spearheaded the planning and execution of all Special Events, meticulously coordinating staffing, logistics, and setup to deliver memorable experiences for patrons
- Ensured impeccable standards across all three dining areas, bar, and amusement floor, guaranteeing a welcoming atmosphere and superior customer satisfaction
- Implemented robust systems to monitor and enhance business flow, proactively addressing staffing requirements and ensuring readiness for fluctuations in demand
Assistant General Manager
Outback Steakhouse
11.2017 - 05.2020
- Innovated and cultivated a vibrant bar atmosphere by conceptualizing and introducing enticing new adult beverages tailored for events and diverse locations
- Pioneered the creation of comprehensive training materials, standardized across all company locations, fostering consistency and excellence in service delivery
- Orchestrated stringent control measures to optimize liquor and food costs, alongside meticulous staff scheduling, ensuring maximum profitability and operational efficiency
- Instituted innovative techniques to elevate the guest experience, consistently exceeding expectations and fostering a loyal customer base
- Engineered a revamp of bar ordering and storage systems, streamlining processes to enhance efficiency and minimize costs while maintaining quality standards
- Cultivated strong relationships with vendors, guests, and staff members, fostering rapport to maximize sales and quarterly growth opportunities
- Spearheaded labor management and scheduling for a team of 60 staff members, while meticulously controlling budget costs for small-wares and labor to maintain financial integrity and stability
Assistant Manager and Certified Trainer
Famous Dave's BBQ
03.2014 - 02.2017
- Spearheaded initiatives that drove sales growth from $6.5 million to $8.5 million over the past three years, leveraging strategic planning, customer engagement, and operational excellence
- Managed a dynamic team of 50-60 staff members, orchestrating efficient scheduling for 38 employees, ensuring optimal coverage and productivity levels
- Implemented comprehensive onboarding programs for both Front of House (FOH) and Back of House (BOH) staff, including managers, emphasizing adherence to company policies, procedures, health standards, SOPs, and state regulations
- Directed the procurement process for US Foods, liquor, and beer orders, meticulously managing inventory levels, reconciling deliveries, and resolving discrepancies to maintain operational efficiency
- Oversaw large-scale catering and events, coordinating logistics, staffing, and execution to deliver memorable experiences for patrons and drive revenue growth
- Managed marketing initiatives and donation programs for Famous Dave's Long Beach, orchestrating events within the restaurant to enhance brand visibility and community involvement
- Utilized a proactive 'figure eight' pattern to stay abreast of all operational aspects, facilitating timely communication with staff and management regarding current and future needs, fostering a cohesive and efficient work environment
Skills
- Adaptability
- Team Leadership
- Customer Service
- Staff Training
- Logistics Coordination
- Problem Solving
- Project Management
- Vendor Relations
- Excellent communication
- Project management
- Business strategy development
- Operations monitoring
- Data management
Certification
- ServSafe Certification
- Asbestos Building Inspector Initial
Timeline
Operations Manager
Material Analysis Consulting Services (MACS)
05.2024 - 02.2025
Concierge
Action Property Management
01.2024 - 05.2024
Area Operations Manager
Dave and Buster's, Inc
09.2021 - 01.2022
Assistant General Manager
Outback Steakhouse
11.2017 - 05.2020
Assistant Manager and Certified Trainer
Famous Dave's BBQ
03.2014 - 02.2017
- ServSafe Certification
- Asbestos Building Inspector Initial
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