Danny Chapa
Keller,TX
Summary
Reliable and adaptable, general labor worker with an agreeable disposition and a stellar customer service ethic. Adept multi-tasker with abilities to handle a number of workplace responsibilities with accuracy and efficiency. Able to lift and carry heavy objects repeatedly and for prolonged periods of time. Adaptability with attention to detail, collaboration with other team members, ability to show leadership as well as customer service/ communication skills and an industrial machine operator. Fast-learning Bartender Apprentice eagerly reports to Bartender to operate and maintain clean, organized and properly stocked bar. Leverages excellent multitasking skills to easily function and navigate in fast-paced, customer-focused establishment. Working knowledge of liquors and beers, non-alcoholic beverages and garnishes to assist Bartender with various drink recipes.
Overview
7
7
years of professional experience
Work History
Package Handler
UPS
10.2022 - Current
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Handle 500-1000 packages depending on the truck size
Coffee Barista
Market Street
02.2022 - 09.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- providing approximately up to 200 cups of coffee on busy days and even more on holidays
Delivery Associate
The Home Depot
09.2019 - 09.2021
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Able to handle 50-150 orders for contractors and customers
Branch Transfers
Grainger Distribution Center
12.2020 - 08.2021
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Assigned job roles and oversaw performance.
- Set schedule for tellers and customer service representatives.
- Collaborated with other supervisors to coordinate activities of individual team members and departments.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Able to sort and pack 500-1000 packages for shipment
Counter Server/Bartender Apprentice
Cinemark Theaters
10.2017 - 12.2019
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- provide up to 50-100 drinks on busy days
Customer Service Staff Member
Olivas Italian Eatery
08.2017 - 06.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
Education
High School Diploma/ GED -
Byron Nelson High School
Trophy Club, TX06.2019
Skills
- Document Creation
- Stacking and Staging
- Plates Presentation
- Basic Repairs
- Truck Loading and Unloading
- Fragile Item Handling
- Counter Restocking
- Program Promotion
- Customer Needs Assessments
Languages
Cantonese
Limited Working
Timeline
Package Handler
UPS
10.2022 - Current
Coffee Barista
Market Street
02.2022 - 09.2022
Branch Transfers
Grainger Distribution Center
12.2020 - 08.2021
Delivery Associate
The Home Depot
09.2019 - 09.2021
Counter Server/Bartender Apprentice
Cinemark Theaters
10.2017 - 12.2019
Customer Service Staff Member
Olivas Italian Eatery
08.2017 - 06.2018
High School Diploma/ GED -
Byron Nelson High School