DANNY DALY

• Launch and manage Audi on demand rental department at regional dealerships. Coordinate fleet orders and registrations with GM's, and Audi of America.
• Collaborate with product design team to assess software updates and prioritize site features.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
• Traveled to locations each quarter as needed to manage each store and perform reviews of location performance and employees.
• Trained new employees on proper protocols and customer service standards.
• Spearheaded operational procedures and processes to improve efficiency and optimize operations.
• Collaborated with cross-functional teams to align operations with corporate objectives.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Area Operations Manager - June 2020 - Present

Assistant Manager - February 2019 - June 2020

Concierge - December 2017 - February 2019

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

• Tracked progress of each client in secure filing system, diligently following confidentiality requirements.
• Supported individual journeys with one-on-one instruction to supplement group lessons for participants needing extra guidance.
• Prepared and inspected course equipment to verify safety and cleanliness before classes.
• Provided client assessments to assess health goals.

• Analyzed problematic areas to provide recommendations and solutions.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
• Created and developed detailed work plans to meet business priorities and deadlines.