Danny Dames
Warrenton,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Progressive experience in disability benefit administration processes, and claimant eligibility. Highly organized and efficient in a fast-paced environment, communicating effectively at all organizational levels, with clients and stakeholders. Demonstrated to build trusting relationships. Thinks critically, solve problems, plan and organize activities and deliver excellent customer service. Results-driven, experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Etrailer.com
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
SENIOR CLAIMS MANAGER
Home Warranty One
07.2020 - 09.2023
- Established, developed, and maintained relationships through incoming phone calls with customers
- Specialized in maintaining a high level of customer satisfaction by providing exceptional customer support, assistance, and follow-up
- Served as the liaison between customers and HomeShield Advisors by ensuring prompt and efficient processing of customer correspondence and claims and quickly expediting the resolution of customer problems/complaints
- Handled claims consistent with client and corporate policies, procedures, best practices, and regulations
- Documented and communicated timely claims information while supporting accurate outcomes
- Determined proper course of action for claims processing
- Gathered sensitive information to update customer profiles and help with appeals process
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationships to support clients during challenging times.
LINE WORKER
Old Castle Glass
10.2019 - 07.2020
- Line lead: Produced quality windows through a team of people on a specific line, in a timely manner
- Put glass on the line and took glass off of the line
- Shipped the glass to commercial companies for their satisfaction.
LINE LEAD
Cosmos Corp.
09.2018 - 10.2019
- Produced quality pet products and ensured the highest level of detail on the line
- Made sure the line was running efficiently and produced pet products such as shampoo, conditioner, perfume, oral products, treats, etc.
WAREHOUSE ASSOCIATE
True Manufacturing Company
07.2015 - 08.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Worked safely around moving machinery
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
SALES REPRESENTATIVE
U.S. Auto Protection
03.2012 - 10.2015
- Managed customer accounts to secure customer satisfaction and repeat business
- Trained and mentored new sales representatives
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and maintained comprehensive understanding of products, services, and competitors to enhance sales presentations
- Sold 500+ policies each year for [2012 & 2013] of a $4000 policy
- Brought in over 150,000 in revenue each year in down payment alone.
Education
HIGH SCHOOL DIPLOMA -
Liberty Christian Academy
Wright City, MO01.2005
Skills
- Communication Skills: Skilled at expressing ideas clearly, directly, honestly, and with respect for others Adept at building trusting relationships with people of all ages and across all levels of authority
- Teamwork: Demonstrate ability to build cohesive teams, clarify expectations and minimize conflict Viewed as a hardworker, dependable, adaptable team player, honest, and loyal
- Critical Thinking: Proficient at identifying the strengths and weaknesses of proposed solutions, assess alternatives and recommend solutions that maximize benefits while minimizing cost
- Claims Evaluations
- Claims Reviewing
- Claims Procedures
- Communications Strategies
- Personal Integrity
- Team Management
- Leadership Management
- Customer Orders
- Corrective Actions
- Team Motivation
- Customer Experience
- Claims Analysis
- Customer Expectations Management
- Claims Understanding
- Information Updates
Certification
Forklift
References
- DANIEL MILLER, GM at Home Warranty One, 314-625-1647
- JESSE GOODFELLOW, CEO at Simpli Homes, 636-359-6282
- BRENON CRENSHAW, Manager at Home Warranty one, 636-383-1811
Timeline
Customer Service Representative
Etrailer.com
01.2024 - Current
SENIOR CLAIMS MANAGER
Home Warranty One
07.2020 - 09.2023
LINE WORKER
Old Castle Glass
10.2019 - 07.2020
LINE LEAD
Cosmos Corp.
09.2018 - 10.2019
WAREHOUSE ASSOCIATE
True Manufacturing Company
07.2015 - 08.2018
SALES REPRESENTATIVE
U.S. Auto Protection
03.2012 - 10.2015
HIGH SCHOOL DIPLOMA -
Liberty Christian Academy
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