Summary
Overview
Work History
Education
Skills
TECHNICAL SKILLS
Accomplishments
Languages
Timeline
Generic

Danny de Moor

Fairfax,VA

Summary

  • A self-motivated IT Professional with 15+ years of IT experience related to Customer Support, System Analysis, Consulting, Technical Support, Deployments, and Hardware/Software knowledge
  • Excellent Leadership skills
  • Cisco CCNA 1, LPIC-1, ICPM Certified Supervisor, MS-Office and ARIES Hardware/Software Certified, Dell TechDirect Certified
  • Highly knowledgeable using Linux and Unix operating systems
  • Layer 1-2 Network Troubleshooting and deployments
  • Highly knowledgeable in working with various IT-used hardware
  • Excellent Interpersonal skills
  • Excellent problem-solving abilities
  • Strong work ethic, reasoning, judgment, and decision-making skills
  • Advanced documentation skills
  • Highly involved Team Player
  • Fluent in reading and writing English and Dutch

Overview

17
17
years of professional experience

Work History

Data Center Operations Team Lead

Leaseweb USA Inc.
01.2021 - Current
  • Overseeing the operation of four PoPs and managing their Engineers.
  • Coordinating all Data Center infrastructure operations & projects to meet organizational needs
  • Responsible for interviewing, hiring, training, and mentoring Data Center staff while offering daily coaching, leading performance reviews, and offering constructive feedback
  • Closely work with management teams to plan, develop, coordinate and execute technical strategies aligned with client's vision, mission, and purpose
  • Tracking of employee attendance and performance, including addressing problems quickly to prevent long-term habits
  • Monitoring and maintaining environmental metrics
  • Delegating and coordinating daily DCops tasks to employees to ensure optimal efficiency

Senior Data Center Operations Engineer

Leaseweb USA Inc.
01.2012 - 12.2020
  • Responsible for guiding a group of over 8 Engineers through their daily tasks
  • Highly involved in overseas company expansions
  • Worked in and maintained overseas Data Centers
  • Monitoring and maintaining environmental metrics
  • Problem management
  • Bridge function between Sales and Technical team
  • Training new engineers
  • Wrote department procedures
  • Project management: Managing (sub)projects
  • Sales/Customer consultancy
  • Responsible for Quality control
  • Planning of daily tasks and Projects
  • Progress monitoring

Provisioning Engineer

Leaseweb Global Services
05.2009 - 12.2012
  • Installed, relocated and decommissioned server equipment in the Data Center
  • Installed and configured various Operating Systems and third party software.
  • Assisted customers within the Data Center
  • Upgraded/downgraded server equipment (memory, hard disks, etc.)
  • Handled and processed RMA hardware (replacing hardware and handling all relevant administrative matters)
  • Tested equipment according to set standards
  • Identified problems and proposed structural solutions for them quickly and efficiently
  • Rectified software problems that are reported by internal as well as external customers
  • Consultant for Sales-department and customers
  • Highly involved in overseas project development and execution
  • Identified and reported problem devices and replaced defective parts.

Technical Support Engineer

Leaseweb B.V.
04.2008 - 05.2009
  • Identified structural problems and proposed solutions to them quickly and efficiently
  • Rectified software problems that were reported by internal as well as external customers
  • Implemented changes according to updated procedures
  • Identified hardware problems and notified them to the support team
  • Upgraded servers per customers request (software, OS and applications)
  • Informed customers about fault report progression and supplied feedback about the cause and actions taken to rectify the problem
  • Assisted colleagues in resolving problems

Field Support Engineer

Device ICT Recycling B.V.
01.2008 - 04.2008
  • Installed Peripherals and Computer systems in businesses
  • Processed and transferred personal customer data to new systems
  • Transported new and used computer hardware to business locations throughout the Country
  • Assembled and refurbished computer hardware
  • Executed customer requested Data-destruction

Education

Technical And Vocational Education And Training (MBO) - Information Communication Technology

ROC Nova College
Haarlem, The Netherlands
2004

Skills

  • CISCO Certified Network Associate (CCNA)
  • Linux LPIC-1 (2017)
  • Ticket management systems Jira/SAP C4C
  • Strong analytical skills
  • Local remote systems support
  • Project management
  • Document management
  • Optimization and performance tuning
  • Technical help desk experience
  • Quality control
  • Progress monitoring
  • Sales/Customer consultancy
  • Excellent problem-solving skills
  • Leadership and Team-management
  • Planning and Coordination
  • Self-Motivated
  • Hiring and On boarding
  • Inventory Management
  • Data Center environmental monitoring

TECHNICAL SKILLS

  • Operating Systems: UNIX/Linux, Windows XP/ME/2000/Vista/7/8/10/2008/2012/2016 Centos, Ubuntu
  • Applications: MS Office 2016-21, MS 365, RT: Request Tracker, Grafana, SCP, Putty, SMARTCTL, ipmitool, Jira, SAP, SAP C4C, Netbox
  • Protocols/Server Applications: ICMP, TCP/IP, UDP, 802.11 A/B/G/N, RPVST+, STP, LACP, SSH, RDP, DNS, DHCP, APACHE, FTP, SFTP, Norton Ghost 10/12/14 Imaging, Backup & Recovery
  • Hardware: iDRAC, LiLO, IPMI, Cisco, Juniper, Arista Layer 2-3 devices, SFP+, QSFP, XFP, APC/Tripplite PDU's/ATS's, HP, Supermicro, Dell, IBM servers, RAID, JBOD
  • Uplink-types: CAT 5/6 UTP, STP, MM/SM-Fibers, MTP Fan-out cables, DAC, Cross/Metro connect troubleshooting

Accomplishments

  • Successfully implemented company procedures in global sites located in the Netherlands, USA, Germany.
  • Successfully created and submitted improvements in company software that improved work efficiency, energy savings and customer satisfaction.
  • Successfully project managed and executed PoP site-build in Miami, FL to open up the South East market.
  • Successfully project managed the migration of 500+ production servers, between and within Data Center locations in CA.
  • Oversaw and assisted in site-to-site migrations of 2,000+ production servers in OR, VA, TX, CA, AZ to reduce financial impact and improve customer experience.

Languages

  • Fluent in Dutch and English

Timeline

Data Center Operations Team Lead

Leaseweb USA Inc.
01.2021 - Current

Senior Data Center Operations Engineer

Leaseweb USA Inc.
01.2012 - 12.2020

Provisioning Engineer

Leaseweb Global Services
05.2009 - 12.2012

Technical Support Engineer

Leaseweb B.V.
04.2008 - 05.2009

Field Support Engineer

Device ICT Recycling B.V.
01.2008 - 04.2008

Technical And Vocational Education And Training (MBO) - Information Communication Technology

ROC Nova College

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