Danny Devoz
Arlington
Summary
Affable call center representative with over ten years of expertise guaranteeing complete client happiness by offering superior phone support for corporate products. Effective and motivated team leader with a proven track record of monitoring progress to ensure goal attainment. Adept at developing and implementing strategic and measurable steps to achieve desired operational outcomes. Seasoned Loss Mitigation Specialist bringing extensive field experience. Desiring to offer expertise in customer relations and administration to challenging, growth-oriented position.
Overview
6
6
years of professional experience
Work History
Loss Mitigation Analyst
BSI Financial
Irving
02.2025 - Current
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Approved or denied loan applications and explained reasoning behind decisions.
- Collaborated with external vendors such as title companies, appraisers, real estate brokers and agents when necessary.
- Analyzed borrower's overall financial situation to ensure that they are able to maintain their mortgage payment after a loan modification is completed.
- Worked closely with internal departments such as Servicing, Underwriting and Legal teams to ensure compliance with applicable laws and regulations.
- Developed strategies for improving customer outreach efforts in order to identify more potential candidates for loan modifications.
- Tracked performance metrics related to loss mitigation activities including delinquency rates, success rates and turnaround times.
- Served as liaison between borrowers and lenders and collaborated with both parties to obtain optimal loans for home purchases.
- Maintained accurate records of all activities related to loss mitigation efforts.
- Analyzed financial data from borrower applications to evaluate eligibility for loan modifications or other alternatives.
Customer Relations Specialist 11 - Mortgage
Planet home lending
02.2024 - Current
- Cross-train in different departments (loan servicing, performing, consumer etc.)
- Monitor reports and reviews for the cross-functional areas (loan servicing, inbound, performing, consumer)
- Provide guidance and leadership and mentor staff to develop and reinforce skills and effectiveness.
- Ensured compliance with regulatory requirements and explained policies courteously.
- Completed escrow analysis, account maintenance, and resolved credit bureau disputes.
- Track daily results of work efforts to ensure required levels of production and efficiency are achieved.
- Provide guidance and leadership and mentor staff to develop and reinforce skills and effectiveness.
- Monitor inbound call production and performance results. Ensure staff stays within defined production expectations.
- Correct errant activity and provide feedback, when appropriate.
Loss Mitigation Specialist
Shellpoint Mortgage Srvcs
01.2023 - 12.2023
- Oversaw Loss Mitigation Fulfillment workflow, ensuring accurate program documentation.
- Conducted underwriting, modification processing, and recordation as required.
- Certified approvals for modifications and performed Quality Control for accurate calculations.
- Facilitated loan buyouts, pre-foreclosure reviews, and coordinated recording of documents.
Customer Relations Specialist - Mortgage
COLONIAL SAVINGS
06.2022 - 01.2023
- Provided excellent customer service for mortgage-related concerns.
- Managed inbound calls, internal calls, and work calls promptly.
- Ensured compliance with regulatory requirements and explained policies courteously.
- Completed escrow analysis, account maintenance, and resolved credit bureau disputes.
LOSS MITIGATION REPRESENTATIVE
RUSHMORE LOAN SERVICES
05.2021 - 06.2022
- Handled calls offering workout alternatives and updated customer financial information.
- Reviewed accounts, researched documents, and corrected account issues.
- Identified high-risk assets, requested BPOs/Appraisals, and provided posting instructions.
- Maintained data integrity, assisted with insurance claims, and communicated with other departments.
LEAD SINGLE POINT OF CONTACT SPECIALIST II
CALIBER HOME LOANS
03.2020 - 05.2021
- Resolved complex exceptions to the standard loss mitigation process.
- Provided consistent communication to the team, oversaw daily operations, and trained employees.
- Communicated directly with borrowers, coordinated document receipt, and maintained knowledge of regulatory requirements.
- Ensured understanding of key performance and risk indicators in the Loss Mitigation Process.
SINGLE POINT OF CONTACT SPECIALIST
CALIBER HOME LOANS
01.2019 - 03.2020
- Reviewed accounts, researched documents, and corrected account issues.
- Answered inbound and outbound calls, tracked research requests.
- Acted as a subject matter expert within Mortgage Banking business.
Education
Some College (No Degree) -
University of Phoenix
Tempe, AZSkills
- Loss Mitigation
- Loan modification
- Financial analysis
- Regulatory compliance
- Performance tracking
- Documentation management
- Mortgage Loan Processing
- Compliance
- FHA, VA FNMA, FDCPA Policies
- Call Center Operations
- Regulatory Adherence
- PC Hardware and Troubleshooting
Languages
Spanish
Professional
Timeline
Loss Mitigation Analyst
BSI Financial
02.2025 - Current
Customer Relations Specialist 11 - Mortgage
Planet home lending
02.2024 - Current
Loss Mitigation Specialist
Shellpoint Mortgage Srvcs
01.2023 - 12.2023
Customer Relations Specialist - Mortgage
COLONIAL SAVINGS
06.2022 - 01.2023
LOSS MITIGATION REPRESENTATIVE
RUSHMORE LOAN SERVICES
05.2021 - 06.2022
LEAD SINGLE POINT OF CONTACT SPECIALIST II
CALIBER HOME LOANS
03.2020 - 05.2021
SINGLE POINT OF CONTACT SPECIALIST
CALIBER HOME LOANS
01.2019 - 03.2020
Some College (No Degree) -
University of Phoenix