Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danny D Harris

Fort Worth,TX

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Overview

10
10
years of professional experience

Work History

General Manager

Dairy Queen
03.2024 - 01.2025


  • Increased food quality and standards of operations.
  • Maintaining a safe and secure facility by following and carrying out sanitation standards and procedures, aligning with health and legal regulations, maintaining a positive employee relations environment and maintaining the security systems.
  • Streamlined daily operations to enhance service efficiency and customer satisfaction.
  • Trained and mentored staff to improve performance and foster a positive work environment.
  • Implemented cost control measures, resulting in reduced waste and improved profitability.
  • Analyzed sales trends and adjusted staffing levels to meet fluctuating customer demand.
  • Developed and enforced standard operating procedures to ensure consistent quality across all shifts.
  • Monitored compliance with health and safety regulations, ensuring a safe dining environment for guests and staff.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

General Store Manager

Suds and Shiny LLC dba Buff City Soap
02.2023 - 01.2024
  • Managed overall operation of wholesale and retail counter for productive counter operations.
  • Daily performance feedback discussions with employees on any ideas or issues within the job.
  • Managed inventory levels, optimizing stock replenishment processes for efficiency.
  • Led daily operations to ensure exceptional customer service and store performance.
  • Implemented visual merchandising standards to boost product visibility and sales.
  • Developed and executed local marketing strategies to increase community engagement.
  • Maintained a clean, organized, and visually appealing retail environment for an enjoyable shopping experience.
  • Optimized retail spaces with effective product displays, improving customer flow and increasing sales.
  • Trained and mentored staff, fostering a culture of teamwork and high performance.
  • Developed sales strategies that increased store profitability through effective merchandising techniques.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.

General manager

Mods Pizza
04.2021 - 02.2023
  • Manage and hold all team managers accountable to accurate daily cash procedures, performing opening/closing checklist activities, maintaining target labor and food cost by minimizing errors.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Calculating tip tracking, ordering supplies based upon business demands, preparing deposits, forecasting sales for weekly and daily operations for better goal setting and achievements.
  • Streamlined operational workflows, enhancing efficiency across multiple departments.
  • Implemented process improvements that reduced operational costs and increased productivity.
  • Oversaw compliance with safety regulations, promoting a culture of workplace safety and accountability.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Implemented cost-saving measures, enhancing overall profitability of the restaurant.
  • Oversaw daily operations, ensuring compliance with local health and safety regulations.
  • Managed scheduling efficiently, ensuring adequate staffing during busy periods without overspending on labor.
  • Supervised food presentation and plating to enhance visual appeal.
  • Planned and executed promotions and special events in close collaboration with management.

Assistant General Manager

Schlotzsky's
03.2025 - Current
  • Streamlined operational processes to enhance customer satisfaction and service efficiency.
  • Handled cash accurately and prepared deposits.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Coordinated cross-departmental communication to improve workflow and project outcomes.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Facilitated effective communication between front-of-house and back-of-house teams, fostering a collaborative work environment that led to smoother operations.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

General Manager

Sonic Drive Inn
05.2017 - 03.2021
  • Developed and implemented strategic marketing initiatives to drive customer engagement and sales growth.
  • Reduced staff turnover rates by implementing comprehensive training programs that enhanced skillsets among existing employees.
  • Implemented quality control measures that ensured consistently high product standards and customer satisfaction levels.
  • Increased employee engagement by fostering a positive work environment through open communication channels and regular performance feedback.
  • Hired trained, and developed high-performing teams that positively impacted company results.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Ensured compliance with health and safety regulations by conducting regular inspections and addressing issues immediately.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Enhanced workplace efficiency by assisting in the preparation of meals and ensuring timely food service.
  • Enhanced customer satisfaction by providing timely and accurate food service in a professional manner.

Team Lead/ Driver/Special Events Coordinator

Party Time Rentals
07.2015 - 04.2018
  • Understanding warehouse operations such order fulfillment, daily route coordination for delivery/pick-up, as well as team coordination.
  • Cold calls for scheduling meetings and deliveries for weddings, graduations, A&M University etc.
  • Supervisor- utilizing large crews to set up and create venues for public events and festivals in the Brazos Valley area.
  • Working with multiple companies at events doing setups and take down for vendors while informing of other products and services to build relationships with customers retention.
  • Advertising for the company to acknowledge the extra services and products offered.
  • Operated forklifts and pallet jacks to efficiently move and organize inventory.
  • Conducted routine inspections of warehouse equipment to ensure operational safety standards.
  • Mentored new hires on best practices in safety protocols and equipment handling.
  • Resolved customer inquiries regarding rental logistics, enhancing overall service satisfaction.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
  • Assembled pallets and crates for secure transportation of materials.
  • Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
  • Oversaw on-site operations, troubleshooting issues to maintain high standards of service quality.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Conducted post-event evaluations to gather attendee feedback, leading to continuous improvement of future events.

Education

BBA - Business Management

Tarleton State University
Fort Worth, TX
05-2026

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Training and coaching
  • Staff management
  • Customer relations
  • Administrative skills
  • Customer retention
  • Labor cost controls
  • Business development
  • Employee development

Timeline

Assistant General Manager

Schlotzsky's
03.2025 - Current

General Manager

Dairy Queen
03.2024 - 01.2025

General Store Manager

Suds and Shiny LLC dba Buff City Soap
02.2023 - 01.2024

General manager

Mods Pizza
04.2021 - 02.2023

General Manager

Sonic Drive Inn
05.2017 - 03.2021

Team Lead/ Driver/Special Events Coordinator

Party Time Rentals
07.2015 - 04.2018

BBA - Business Management

Tarleton State University

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Danny D Harris