Summary
Overview
Work History
Education
Skills
Certification
Military Service
Additional Information
Timeline
Generic
Danny Diaz

Danny Diaz

Orlando,FL

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

30
30
years of professional experience

Work History

Emerging Store Manager

Walgreens 21144
04.2021 - Current

Oversaw the front end of the store as well as assisted the pharmacy in any way possible to maintain a steady workflow and constant productivity.

Maintained a well trained team and assisted in the training and preparation of any team member striving to move forward or laterally in their future with Walgreens.

Oversaw the role of shrink control by monitoring loss and working with our asset protection team as well as Alto, a subcontracted asset protection team, and our local law enforcement.

Hiring and retention.

Oversaw the team members training.

  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Shift Lead

Walgreens
Orlando, FL
05.2013 - 04.2021
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Developed strong communication and organizational skills through working on group projects.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Automotive Technician

Danny's MobilmAutomotive Services
Orlando, FL
06.2008 - 12.2012
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Delivered services to customer locations within specific timeframes.
  • Proven ability to develop and implement creative solutions to complex problems.

Assistant Manager

AutoZone
Orlando, FL
08.2002 - 06.2008
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Executive Assistant (EXA)

Walgreens
Orlando, FL
02.1993 - 08.2002
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Facilitated training and onboarding for incoming office staff.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Provided professional services and support in a dynamic work environment.

Education

High School Diploma -

Watertown High School
Watertown, MA

Skills

  • Store displays
  • Accurate Cash Handling
  • Work Planning and Prioritization
  • Financial Administration
  • Finance and Accounting Oversight
  • POS Systems
  • Department Oversight
  • Quality Assurance
  • Employee Motivation
  • Employee Development
  • Hiring and Onboarding
  • Recruiting and Hiring
  • Employee Training

Certification

Registered Pharmacy Tech - RPT 97674

U.S. Army Advanced Leadership training

U.S. Army Professional Leadership Development Course

U.S. Army Inventory Control Coordinator

Military Service

I started my career in the military June of 1985. I went in as an Infantryman learning basic military skills.

Shortly after I went to quartermaster school to become a motorpool supply specialist where I would oversee, maintain and control the motorpool supplies. I would order parts and supplies needed to maintain vehicles at the ready 24/7.

After several year overseas, I returned stateside and went to a MASH unit (Combat Medical Hospital) where they sent me back to quartermaster school to become a military supply specialist. I oversaw the in's and out's of the unit supply center. I distributed any supplies needed by the hospital or individual soldier. I controlled the loss of inventory and the ordering of any supplies needed for daily functions of the unit and maintained the unit at a combat ready status which is crucial to a MASH unit.

After two years at the MASH unit I was recruited to the 11th Special Forces Group (A). They are a reserve unit out of Miami, Fl.

At the 11th SFG(A) I was both motorpool and unit supply sergeant. I oversaw the units readiness status when it pertained to the vehicles and soldiers individual needs as well as the units supplies. This was another challenging unit as it was also a Combat Ready unit.

The 11th SFG(A) was also an airborne (A) unit which required me to go to Airborne (Paratrooper) school. I completed the airborne training and shortly thereafter went to selections to start my journy into the world of the U.S. Army Special Forces.

I successfully completed S.F. training and also went to Advance combat training courses and Advance Leadership school to learn how to become a professional leader. There I learned to lead, train others and work under extreme pressures.

When I returned from all my training I maintained my supply Sgt. status but with more responsibilities and a much higher security clearance. I maintained myself at the ready until the unit was deactivated. I completed my career with the 20th SFG(A).

Additional Information

I am a prior Walgreens team member. I joined Walgreens back in 1993, shortly after hurricane Andrew. I started while I was still in the service. I was a part timer cashier. I took on this job as part of rebuilding my family after a total loss from Andrew.

I was hired by Debrah Buaim. SM at the BVL store in Kissimmee, Fl. after 6 months I was transferred to a store on hwy 192 and John Young Parkway under Dan Levenson working an overnight shift, stocking and prepping the store for the next business day.

I returned to Ms. Buaim store to assist in running the liquor store and it's inventory. 6 months after that transfer, Ms. Buaim recommended I transfer to a store in Orlando managed by Jerry Telson, whom was in need of a bilingual team member. I took the challenge, as I was a translator in the military. About 9 months in, Mr. Telson offered me a position as an assistant manager and that lead to a long career with Walgreens.

I continued my military career as a reservist as I worked my way into the civilian workforce. I assisted in the relocation of what is now known as store #05658 under Mr Telson and Mr. Brad Foster. I have worked special teams for, then D.M., Mr Swagle as part of a New Store set-up crew and also oversaw store inventory preparation.

When promoted to EXA, I assisted in the daily tasks of running a store in Maitland, Fl.

After 10 great years with Walgreens, My wife and I decided it was time for me to move on and start my own business in the automotive field. I was an expert mechanic certified and a shop manager for a Tire shop in Miami, Fl. and became a parts sales manager for Autozone in Orlando, Fl.

AutoZone:

I oversaw the sales, inventory and staffing of several locations on Orlando. I was lead in a special crew designed to set-up New stores and remodel old stores. I was selected to create, plan and oversee a special crew of team members from different parts of Florida to drive out to Luisiana and help clean-up, and rebuild two store locations affected by hurricane Katrina. I was able to clean up the store. Restock the store, Hire a new crew to open the store for business. During the day I was performing the task of store manager, overseeing the teams effort to help the community with there auto part needs and knowledge. During the afternoon I would use my Mechanical skills to help customers in the community with some basic auto repairs. The store would close at 6pm due to upcoming curfew so I would take the team to the local Walmart to shop for groceries and I would cook a good meal for everyone and relax for a few hours until our warehouse delivery. We where staying in an RV behind the store due to lack of hotel availability. We would put up our warehouse delivery then go back to the rv for some sleep and repeat the day, every day for three weeks. I managed to increase our sales to between $12,000 and $18,000 daily in GP. After returning back to Orlando, Fl. I continued performing my daily tasks until I started my own Mobile mechanic service. I ran my service for 4 years.

This is where I returned to Walgreens.

Timeline

Emerging Store Manager

Walgreens 21144
04.2021 - Current

Shift Lead

Walgreens
05.2013 - 04.2021

Automotive Technician

Danny's MobilmAutomotive Services
06.2008 - 12.2012

Assistant Manager

AutoZone
08.2002 - 06.2008

Executive Assistant (EXA)

Walgreens
02.1993 - 08.2002

High School Diploma -

Watertown High School
Danny Diaz