Danny Diaz

Broadband Technician 3 SBS

Suddenlink/Optimum

Abilene, Texas

01.2008 - Current

Performed preventative maintenance on equipment to ensure optimal performance.
Trained new technicians on installation techniques and safety procedures.
Repaired damaged lines or other infrastructure due to natural disasters or vandalism.
Maintained accurate records of all work performed on each job site visit.
Investigated customer complaints related to service quality or speed.
Replaced faulty components such as cables, connectors, switches.
Provided technical support to customers over the phone or through email and chat systems.
Assisted with troubleshooting of wireless networks and connections.
Interpreted signal strength readings from test equipment during installations.
Monitored system performance using specialized software tools and applications.
Resolved complex technical issues by researching solutions online or consulting with experts in the field.
Ensured all installations were completed according to industry standards and regulations.
Installed and configured customer modems and routers to ensure compatibility with the broadband service.
Analyzed system logs to detect potential problems before they occurred.
Tested existing hardware for proper operation, identified any issues, and performed necessary repairs or replacements.
Configured settings on customer devices for secure access to their home networks.
Trained and developed new broadband technicians according to company policy.
Demonstrated strong knowledge of industry equipment.
Briefed customers on equipment, usage, and product specification.
Adhered to all OSHA and company-defined safety and workplace regulations.
Provided installation, service and maintenance for broadband internet and digital telephone service.
Installed cutting-edge technology, including place mounts, satellite dishes and receivers while ensuring broadband connectivity.