Danny Diaz
Abilene
Summary
Personable and dedicated Service Store Manager with extensive experience in the industry. Solid team player with a positive attitude and proven skill in establishing rapport with guest, vendors, and team members. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing the business.
Overview
23
23
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
01.2025 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Handled cash register, returns, and refunds.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
Service Center Manager
Valvoline/Avis Lube
06.2011 - 11.2024
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
- Promoted a positive work culture by fostering open communication channels among team members.
- Collaborated with other locations to address cross-functional challenges and improve overall company efficiency.
- Analyzed performance metrics to identify areas for improvement, implementing necessary changes accordingly.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Ensured compliance with industry regulations and company policies at all times within the service center operations.
- Fostered an inclusive work environment that encouraged diversity while promoting collaboration among employees from different backgrounds.
- Trained new staff members on company policies and center expectations.
- Scheduled daily service center employees and monitored performances.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Cashier
Natural Grocers
06.2010 - 06.2011
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Culinary Specialist
US Navy
04.2002 - 04.2010
- Enhanced customer satisfaction by providing high-quality meals and maintaining timely food service.
- Reduced food waste through efficient inventory management and proper rotation of ingredients.
- Collaborated with other culinary specialists to create innovative dishes that exceeded customer expectations.
- Maintained a clean and sanitary kitchen environment in compliance with health department regulations.
- Mentored junior culinary staff, fostering professional growth and supporting skill development.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
Education
High School Diploma -
Cooper High School
03.2022
Skills
- Staff Training and Development
- Leadership trained
- Safety trained
- Staff Supervision
- Team building
- Problem-solving abilities
- Team Collaboration
- Professionalism
- Managing Operations and Efficiency, Continuous Improvement
- Teamwork and Collaboration
- Self Motivation
- Staff Management
- Time Management
- Scheduling and Coordinating
- Stock management
- POS systems operations
- Growth planning
- Process and procedure development
- Leadership
- Policy enforcement
- Problem-solving
- Sales growth
- Workplace safety
- Inventory management
- Customer service
- Staff supervision
- Problem resolution
- Interactive communication skills
Timeline
Department Supervisor
Lowes Home Improvment
01.2025 - Current
Service Center Manager
Valvoline/Avis Lube
06.2011 - 11.2024
Cashier
Natural Grocers
06.2010 - 06.2011
Culinary Specialist
US Navy
04.2002 - 04.2010
High School Diploma -
Cooper High School
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