Danny Dinh
Summary
Dedicated and customer-focused professional with over 5 years of experience in hospitality, automotive detailing, and customer service roles. Skilled in managing front desk operations, vehicle detailing, route deliveries and providing exceptional guest services. Seeking to leverage my diverse skill set and strong work ethic to contribute to a dynamic team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Night Auditor
Crestline Hotels
03.2023 - Current
- Responded to guest inquiries, concerns, and complaints as needed
- Ran end-of-day reports and prepared guest invoices for filing
- Managed front desk operations overnight and set up morning teams for success
- Resolved room status and rate discrepancies, reviewed guest credit transactions.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Automotive Detailer
Highway Detailz LLC
06.2021 - Current
- Performed detailed inspections, washing, buffing, and waxing exteriors
- Vacuumed, steamed, and deodorized interiors, ensuring thorough cleanliness
- Conducted paint correction and ceramic coating services, restored headlights.
- Shined vehicle windows and windshields to remove water spots.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
Concierge/Receptionist
The Sur
08.2022 - 11.2023
- Displayed a warm demeanor, processed resident inquiries, and managed packages
- Developed knowledge of local restaurants and attractions for personalized recommendations.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Moving Specialist
D1 Moving, LLC
04.2022 - 09.2023
- Ensured the safety of customers' furniture, packaged and stored items carefully
- Loaded and unloaded items, occasionally drove the box truck, and maintained inventory.
- Strapped items down over protective padding to secure throughout transportation.
- Arranged items at destination according to customer requests and instructions.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 200 lbs.
Automotive Detailer
Ourisman Toyota
02.2021 - 08.2022
- Cleaned vehicles according to company standards, performed detail inspections
- Conducted paint correction and ceramic coating services, ensured thorough cleanliness.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Completed vehicle inspections prior to service and after completion to assess damage.
- Washed cars and trucks daily for auto dealership.
- Washed, waxed, and buffed vehicle bodies for professional shine.
Front Desk Receptionist
Goldfish Swim School
04.2020 - 01.2022
- Checked families in, booked memberships, and made 50 lead calls per day
- Ensured positive customer satisfaction, established relationships with parents.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
Medical Delivery Driver
Loudon Express
04.2018 - 01.2021
- Delivered packages to patients' residences, ensured timely and accurate deliveries
- Managed an average of 500 deliveries per month, driving up to 2500 miles per week.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Independent Contractor
Cloud 9 Construction, LLC
12.2018 - 06.2019
- Assisted with cleaning, setting up, and installing cabinets and doors
- Helped with drywall and sheetrock, maintained accurate inventory.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained new team members to apply best coding best practices and proper use of development tools.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
Parts Sales
AutoZone
03.2017 - 03.2018
- Provided customer service, tracked inventory, and ordered supplies
- Answered customer questions about machine parts and equipment.
- Stocked and managed stock of parts.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Assisted customers in finding appropriate parts promptly.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Ordered parts from various distributors to fulfill demands.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
Cashier and Customer Service
Paisanos Pizza
03.2016 - 05.2017
- Assisted customers with orders, cleaned the dining area, and counted the register.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate's Degree -
NOVA Community College
Annandale, VA06.2023
High School Diploma - undefined
West Potomac High School
Alexandria, VA02.2017
Skills
- Technical Skills: Microsoft Word, Microsoft Excel, Salesforce, Computer Literacy, Auto Estimating, Mechanical Knowledge
- Customer Service Skills: Guest Services, Time Management, Communication, Bilingual (English and Vietnamese)
- Specialized Skills: Automotive Detailing, Paint Correction, Ceramic Coating, Construction, Drywall, Facilities Maintenance, Box Truck Driving
- Daily Reporting
- Customer Service
- Commercial driving
- Commercial material transportation
- Order picking and processing
- Delivery Management
- GPS and route planning
Certification
- Driver's License
- ASE Automobile Service Consultant Certification
Timeline
Night Auditor
Crestline Hotels
03.2023 - Current
Concierge/Receptionist
The Sur
08.2022 - 11.2023
Moving Specialist
D1 Moving, LLC
04.2022 - 09.2023
Automotive Detailer
Highway Detailz LLC
06.2021 - Current
Automotive Detailer
Ourisman Toyota
02.2021 - 08.2022
Front Desk Receptionist
Goldfish Swim School
04.2020 - 01.2022
Independent Contractor
Cloud 9 Construction, LLC
12.2018 - 06.2019
Medical Delivery Driver
Loudon Express
04.2018 - 01.2021
Parts Sales
AutoZone
03.2017 - 03.2018
Cashier and Customer Service
Paisanos Pizza
03.2016 - 05.2017
Associate's Degree -
NOVA Community College
High School Diploma - undefined
West Potomac High School
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