Danny Dolan
Target, Seattle
Seattle,Washington
40
years of professional experience
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Experienced with building and maintaining client relationships. Utilizes effective communication and persuasive techniques to drive sales. Track record of adapting to changing market conditions and ensuring customer satisfaction.
Work History
Sales Advocate
11 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Achieved consistent sales growth by staying informed on market trends and adjusting tactics accordingly.
- Maintained visual merchandising standards to optimize product presentation and drive sales.
- Processed transactions accurately and efficiently, ensuring a smooth checkout experience for customers.
- Collaborated with team members to execute promotional events, increasing customer engagement.
- Trained new staff on operational procedures and customer service expectations for improved team performance.
- Trained new team members on company procedures, product offerings, and best practices for successful selling techniques.
Bartender
6 Months- Prepared and served a variety of beverages in a fast-paced environment.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Assisted in inventory management, tracking supply levels and ordering as needed.
- Interacted with customers to create welcoming atmosphere and resolve inquiries.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Implemented efficient workflows to improve drink preparation speed and accuracy.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Bartender
6 Months- Prepared and served a variety of cocktails and beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area to ensure efficient service operations.
- Assisted in inventory management, tracking stock levels, and placing orders as needed.
- Developed strong customer relationships through attentive service and personalized recommendations.
Lead Mixologist
11 Years 10 Months- Crafted innovative cocktail menus, enhancing guest experiences and driving beverage sales.
- Mentored junior mixologists, fostering skill development and promoting team collaboration.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Trained staff on mixology techniques and safety protocols to maintain service excellence.
- Developed seasonal cocktail specials based on local ingredients, attracting diverse clientele.
- Streamlined bar workflows, improving efficiency during peak service hours.
- Collaborated with culinary team to create signature drinks complementing menu offerings.
- Enhanced customer satisfaction by creating unique and innovative cocktail recipes tailored to individual preferences.
- Collaborated with management to strategize seasonal menu changes, keeping offerings fresh and ontrend.
- Showcased expertise in mixology at industry events, representing the establishment''s commitment to excellence in beverage service.
- Promoted a culture of continuous improvement through regular performance reviews, open communication channels, and proactive problem-solving strategies.
- Mastered a diverse repertoire of classic cocktails as well as contemporary creations for an ever-evolving menu selection.
- Led regular staff tastings of new products allowing them better understanding about drinks offered at our establishment.
- Consistently exceeded sales targets through upselling techniques and outstanding product knowledge.
- Assisted in venue design improvements to create an inviting atmosphere that encouraged repeat business from guests.
- Provided exceptional guest experiences through personalized recommendations, engaging interactions, and prompt service.
- Established strong relationships with local suppliers, ensuring access to premium ingredients at competitive prices.
- Developed comprehensive training programs for new hires, improving staff retention and skill levels.
- Utilized advanced knowledge of flavor profiles to expertly pair cocktails with menu items for an enhanced dining experience.
- Fostered a positive team atmosphere by providing support, encouragement, and constructive feedback to fellow mixologists.
- Prepared classic, modern, and unique cocktails for each customer.
- Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Assistant Catering Director
2 Years- Developed and implemented catering menus in collaboration with clients to meet diverse event needs.
- Coordinated logistics for large-scale events, ensuring timely delivery and setup of catering services.
- Trained and mentored junior staff on best practices in food service and client interaction.
- Managed vendor relationships to secure high-quality ingredients and supplies for events.
- Led post-event evaluations to identify areas for improvement and enhance future service delivery.
- Executed strategic marketing initiatives to increase brand visibility within the local market.
- Fostered open communication between team members which resulted in improved collaboration during event coordination.
- Implemented innovative marketing strategies to attract new clients and increase overall business revenue.
- Assisted in budget planning and financial management for the catering department, ensuring profitability while maintaining a high level of product quality.
- Collaborated with clients to design custom menus, accommodating dietary restrictions and preferences.
- Improved workflow efficiency by developing streamlined processes for event setup, breakdown, and cleanup.
- Continuously researched industry trends to stay current on emerging catering concepts, incorporating new ideas into service offerings when appropriate.
- Enhanced client satisfaction by effectively coordinating with kitchen staff and ensuring timely delivery of catering orders.
- Evaluated employee performance regularly to identify areas of improvement and provide guidance on professional development opportunities.
- Spearheaded efforts to expand business offerings with additional services such as themed events and customized beverage packages.
- Trained and supervised catering staff, fostering a positive work environment that led to increased employee retention rates.
- Coordinated logistics for off-site events, ensuring smooth transportation of equipment and food items while adhering to time-sensitive schedules.
- Managed inventory control and purchasing, reducing food waste and keeping costs within budget constraints.
- Consistently met or exceeded sales targets through effective upselling techniques and exceptional customer service skills.
- Provided exceptional support during large-scale events by assisting in the management of resources, staff scheduling, and equipment logistics.
- Increased repeat clientele through consistent delivery of memorable experiences tailored to individual client needs.
- Hired and trained both permanent and temporary staff members.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Handled catering scheduling, ordered food and planned events.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed unique events and special promotions to drive sales.
- Coordinated with catering staff to deliver food services for special events and functions.
Operations Specialist
4 Years- Coordinated logistical operations to ensure timely delivery of supplies and equipment.
- Implemented process improvements that enhanced operational efficiency across multiple departments.
- Analyzed data to identify trends, improving resource allocation and mission readiness.
- Developed training programs for new personnel, fostering skill development and team cohesion.
- Led cross-functional teams in executing strategic initiatives, aligning objectives with operational goals.
- Streamlined communication between departments, resulting in improved collaboration and expedited workflows.
- Oversaw project management efforts, aligning resources to achieve successful mission outcomes efficiently.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Collaborated with IT to develop custom software solutions, addressing unique operational challenges.
- Enhanced team productivity with comprehensive training programs on new software tools.
- Facilitated team meetings to encourage collaboration and share best practices across organization.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Honor Graduate Operations Specialist - Radar Tracking & Navigation
Skills
Sales presentations
Objection handling
Sales reporting
Sales training
Interpersonal communication skills
Customer relationship building
Time management
Relationship building
Customer relations
Customer experience enhancement
Product and service knowledge
Client service
Sales consultation
Timeline
Sales Advocate
Target, Seattle
09.2025 - CurrentRead More
Bartender
The Shore Lodge
03.2025 - 09.2025Read More
Bartender
The Turf Club
09.2024 - 03.2025Read More
Lead Mixologist
The Four Season's Resort
03.2007 - 01.2019Read More
Assistant Catering Director
The Ruins Inc.
01.2000 - 01.2002Read More
Operations Specialist
US Navy
03.1986 - 03.1990Read More
Operations Specialist "A" School
Honor Graduate Operations Specialist from Radar Tracking & Navigation
Read More