Danny Dominguez
El Mirage,AZ
Summary
Dedicated and results-driven professional with nearly a decade of experience in Logistics and Transportation. Committed to enhancing operational efficiency and delivering exceptional service to clients and stakeholders. Skilled in fostering positive relationships and leading collaborative initiatives to achieve organizational objectives. Seeking a leadership role that emphasizes problem-solving and a customer-focused approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager of Operations
Sterling Transportation Inc
Scottsdale, AZ
12.2023 - 05.2024
- Operations Management: Oversaw daily operations and standardized nationwide processes.
- Compliance: Ensured adherence to industry regulations and SLAs.
- Efficiency and Cost: Improved efficiency, streamlined workflows, and reduced costs.
- Budget and Performance: Optimized budgets and tracked performance with KPIs.
- Partnerships and Risk: Maintained carrier relationships and mitigated risks.
- Leadership: Led teams, drove continuous improvement, and fostered innovation.
- Reporting and Communication: Generated reports and ensured cross-departmental collaboration.
Operations Manager
EMERGE TECH LLC
Scottsdale, AZ
08.2021 - 11.2023
- Process Optimization and Performance Tracking: Improved sales productivity, quality, and rep performance by optimizing processes and addressing tracking inefficiencies.
- Standards and Accountability: Established operational standards with metrics and goals to ensure accountability.
- Development and Coaching: Conducted performance improvement plans and provided coaching to reps, resulting in enhanced performance.
- Team Leadership: Managed a team of 15 reps, overseeing hiring, training, supervision, and maintaining a positive work environment.
- Quality and Risk Management: Implemented quality standards and developed strategies to mitigate tracking risks.
- Data-Driven Decisions: Analyzed data to inform decisions, track KPIs, and prepare reports for senior management.
- Strategic and Training Enhancement: Created and implemented a strategic training program and collaborated with department heads to enhance the sales training curriculum.
SR. Carrier Sales Representative
EMERGE TECH LLC
Scottsdale, AZ
11.2020 - 08.2021
- Freight Coordination and Rate Negotiation: Negotiated freight rates and coordinated customer freight with carrier equipment to maximize profitability.
- Carrier Relationship Management: Provided consistent support to motor carriers, enhancing business relationships.
- Process and Performance Management: Streamlined processes with the Customer Sales team and managed performance using carrier account metrics.
- Scheduling and Issue Resolution: Scheduled tracks and resolved issues with motor carriers.
- Analytical Tools: Used DAT, ITS, and other tools to provide accurate freight rates.
- Customer Needs Fulfillment: Collaborated with account managers to meet customer requirements.
- Dedicated Capacity Sourcing: Secured capacity for contract lanes. Financial Oversight: Monitored regional revenue, gross profit, and operational profit.
- Charge and Discrepancy Verification: Verified freight charges, confirmed Bill of Lading receipt, and resolved discrepancies.
National Account Manager
Knight Transportation
Phoenix, AZ
08.2018 - 10.2020
- Relationship Management: Cultivated strong relationships with assigned customers, serving as the primary contact for inquiries and support.
- Needs Assessment and Custom Solutions: Identified customer needs and collaborated with internal teams to provide tailored solutions.
- Customer Support and Communication: Offered ongoing assistance, troubleshooting, and maintained regular communication via calls, emails, and meetings.
- Account Planning and Growth: Developed strategic account plans to enhance customer satisfaction and drive business growth through cross-selling and upselling.
- Order and Conflict Management: Managed orders from inquiry to delivery, ensuring accuracy and resolving any customer concerns promptly.
- Feedback and Contract Renewals: Gathered customer feedback for continuous improvement and handled contract renewals, negotiating terms as needed.
- Performance Metrics and Market Insights: Tracked KPIs, analyzed industry trends, and provided insights to both customers and the company.
- Collaboration and Reporting: Worked with sales, marketing, and customer support to ensure a seamless experience, and compiled regular reports on account status and goals.
SR. Carrier Sales Representative
KNIGHT TRANSPORTATION
Phoenix, AZ
01.2015 - 08.2018
- Freight Coordination and Rate Negotiation: Negotiated freight rates and coordinated customer freight with carrier equipment to maximize profitability.
- Carrier Relationship Management: Provided consistent support to motor carriers, enhancing business relationships.
- Process and Performance Management: Streamlined processes with the Customer Sales team and managed performance using carrier account metrics.
- Scheduling and Issue Resolution: Scheduled tracks and resolved issues with motor carriers.
- Analytical Tools: Used DAT, ITS, and other tools to provide accurate freight rates.
- Customer Needs Fulfillment: Collaborated with account managers to meet customer requirements.
- Dedicated Capacity Sourcing: Secured capacity for contract lanes.
Financial Oversight: Monitored regional revenue, gross profit, and operational profit. - Charge and Discrepancy Verification: Verified freight charges, confirmed Bill of Lading receipt, and resolved discrepancies.
Education
High School Diploma -
ARIZONA CHARTER ACADEMY
El Mirage, AZ08.2014
Skills
- DAT Experience
- ITS Experience
- AS400 Experience
- CRM Experience
- Logistics Management
- Negotiations expert
- Data Management
- Operations Oversight
- P&L Management
- Business Development
- Contract Management
- Process Improvement
- Performance Management
Certification
CMOE Leadership Training, 10/2021, Focused on the development of key leadership talents and abilities to create well-rounded organizational leaders. Gained practical 'how-to' leadership skills that create high-performing individuals and teams. Practice skills and techniques that sustain leaders' long-term excellence and maximize their performance and the performance of their teams. Create an environment of success both for my team and for myself.
Timeline
Manager of Operations
Sterling Transportation Inc
12.2023 - 05.2024
Operations Manager
EMERGE TECH LLC
08.2021 - 11.2023
SR. Carrier Sales Representative
EMERGE TECH LLC
11.2020 - 08.2021
National Account Manager
Knight Transportation
08.2018 - 10.2020
SR. Carrier Sales Representative
KNIGHT TRANSPORTATION
01.2015 - 08.2018
High School Diploma -
ARIZONA CHARTER ACADEMY