Danny Doss
Richmond,TX
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Qualified [Desired Position] with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
30
30
years of professional experience
Work History
Service Manager
Ace Image Wear
10.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Customer Service Representative
Ace Image Wear
04.2020 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
Route Sales Representative
GK Services/Cintas Corp.
12.2013 - 04.2020
- Advertised and marketed products offered by GK Services in single routes to increase sales by 18%, which led to promotion of super routes and handling of larger clientele
- Discussed invoices and sold products to store managers while building a rapport to meet the organization product needs and exceed sales goals
- Resolved customer complaints while maintaining the balance between the interests of the company and customer satisfaction
- Collaborated with customers to identify needs and provided catered solutions
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Immediately addressed problems with customers to promote speedy resolution.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
- Maintained accurate inventory records, ensuring sufficient product availability for customers.
- Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
Owner/ Operator
Platinum Shine Detail/ Mobile Detail
11.2001 - 12.2004
- Interfaced with customers concerning pricing, availability, products, and special orders
- Assisted customers with merchandise and purchases while providing excellent customer service
- Organized, developed, and staffed business activities
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Route Sales Representative
Aramark Uniform
05.1997 - 10.2002
- Delivered clean uniforms, mats, shop towels, etc
- To customers in a timely, safely, and pleasantly manner
- Inspected and ensured that all products delivered are accurate according to requested order and product not damaged
- Informed potential customers of the company’s services which assisted the company to an increase of sales by 12%
- Handled customer issues, complaints, and problems while presenting an overall customer-focused style of service
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
- Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
- Maintained accurate inventory records, ensuring sufficient product availability for customers.
- Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.
Armed Carrier
AT Systems Garda
04.1995 - 05.1997
- Maintained safety and security of armored vehicles by properly securing valuables, locking vehicle doors and consistently observing surroundings.
- Communicated with dispatch to discuss and report disturbances or occurrences on route.
- Hardworking, energetic, and reliable; recognized for assuming additional responsibilities.
- Guarded valuables and money bags during transfer and receipt to guarantee safe delivery.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Drove armored truck [Number] miles per month to transport money and valuables in [Location].
- Used [Software] to maintain records and logs of fuel charges, distance covered and delivery of cash to banks.
- Minimized potential threats by remaining vigilant during stops, quickly identifying any suspicious behavior or situations.
Education
Automotive Technology and Automotive Engine Repair
Lamar State College
Port Arthur, TexasSkills
- Optimistic Mindset
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Employee training and development
- Conflict resolution
- Goal oriented
- Team collaboration and leadership
- Workplace safety
Accomplishments
- Documented and resolved invent which led to positive results..
- Resolved product issue through consumer testing.
- Supervised team of 13 staff members.
Languages
English
Full Professional
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- I like working with my hands and fixing things
- Enjoy participating in exercises for overall physical and mental well-being
- Music jazz
- Auto Repair/Restoration
- Road Trips
- Offering time and support to shelters for the homeless, women, and animals
- Playing Sports
- Reading
Timeline
Service Manager
Ace Image Wear
10.2021 - Current
Customer Service Representative
Ace Image Wear
04.2020 - 10.2021
Route Sales Representative
GK Services/Cintas Corp.
12.2013 - 04.2020
Owner/ Operator
Platinum Shine Detail/ Mobile Detail
11.2001 - 12.2004
Route Sales Representative
Aramark Uniform
05.1997 - 10.2002
Armed Carrier
AT Systems Garda
04.1995 - 05.1997
Automotive Technology and Automotive Engine Repair
Lamar State College
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