Danny Estrada
FL
Summary
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonald's
09.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Managed Multiple positions simultaneously
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
Shift Manager
Little Caesars
08.2021 - 11.2022
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Set overall vision and provided team leadership.
Education
Bussines Administration
Miami Dade College
Miami, FLHigh School Diploma -
La Salle High School
Nicaragua12-2017
Skills
- Customer service focus
- Accurate money handling
- Opening and closing procedures
- Training and mentoring
- Problem solving and teamwork skills
- Team building and leadership skills
- Shift leadership
- Multitasking Abilities
- Extraordinary workflow prioritization
Languages
English
Spanish
Technical Skills
- Costumer Service
- Microsoft Office
- Excell Office
- Scheduling
Timeline
Shift Manager
McDonald's
09.2023 - Current
Shift Manager
Little Caesars
08.2021 - 11.2022
Bussines Administration
Miami Dade College
High School Diploma -
La Salle High School
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