Danny Estrella
Orlando,FL
Summary
Versatile Assistant General Manager with 15 years of experience overseeing daily Hospitality operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
12
12
years of professional experience
Work History
SAE General Manager
Bigfire American Fare
Orlando, FL
03.2026 - Current
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant General Manager
BIGFIRE American Fare
05.2024 - 02.2026
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
SAE General Manager
Vivo Italian Kitchen/ Red Oven Pizza
11.2023 - 01.2024
- Manage and Develop team of 7 managers and over 200 employees
- Manage Cost of Goods, Revenue, Forecasts, Budgets, and overall business direction of Vivo Red Oven
- Responsible to formulate a WTD report to track sales and sales budgets
- Responsible for tracking inventory and providing systems to reduce shrinkage
- Responsible for assisting in scheduling employees and organizing order of inventory
- Assist in training of new employees on NBC/ Universal policies and procedures
- Keep staff up to date with new policies, organize workshops and have weekly one on ones to maintain a positive work environment
- Creating a positive work environment for our team members, leaders
- Work alongside the Restaurant chef in re-engineering our Food and Beverage Menu
- Organize and execute special events for the Team such as Manager Holiday Party, Club 16 end of year dinner, Vivo and Red Oven Holiday Party.
Assistant General Manager
Vivo Italian Kitchen
03.2021 - 11.2023
- Planned manpower and developed hiring strategies
- Interviewing and Attending Hiring Events
- Overseeing General Operations of the Venue and reporting to the Venue General Manager
- Reviewing Profit and Loss analysis to develop business strategies
- Collaborating with different departments to create and execute in offerings such as seasonal drinks and mocktail program.
- Assist CityWalk leadership team with global initiatives such as Late Reviews and NBC Compliance modules.
Restaurant Manager
Bob Marley’s A Tribute to Freedom
05.2019 - 03.2021
- Managed budget, Profit and Loss analysis with my General Manager
- Worked on creating new Specialty cocktails to revamp our previous drink menu
- Handled ordering, receiving and Inventory operations for the venue
- Conducted monthly safety audits to ensure safe business practices
- Reintroduced special events such as “Jamaican Independence Day.” Block Party
- Oversee, developed and coach the Assistant Restaurant Mangers on day to day operations and venue knowledge.
Assistant Restaurant Manager
City Walk’s Rising Star Karaoke
01.2018 - 05.2019
- Responsible for handling day to day operations alongside my Assistant General Manager
- TSAT champion for the venue conducting meetings with Team Members resulting in highest TSAT score in the company
- Worked with leadership Team in creating a fun and safe work environment
- Assist with staffing pars, scheduling, cross-training, submitting PPA's, attendance, and issuing merit reviews.
General Manager/Managing Partner
Team Market Group, Orlando, FL
06.2014 - 01.2018
- Manage budget, expense reports, safe audits, monthly schedules, inventory, and nightly recaps.
- Project and exceed sales goals on a weekly, monthly, quarterly and yearly basis; exceeded annual goals by 10% for a total of $9 million in gross sales.
- Minimized costs in operations daily.
- Build relationships with local businesses and customers to generate future sales by actively identifying their needs and providing a solution through follow-up contact.
- Conduct competitor research; develop strategies to remain an area leader in the Nightclub industry
- Plan local advertisements and promotions; expand and develop business by utilizing media outlets
- Report market trends, competitive information, and weekly objectives to owners.
Education
Associate of Science - Business Administration
Valencia College
Orlando, FL 05.2001 -
Skills
Risk Management
Event Management
Contract Negotiation
Revenue Analysis
Nightclub Manager
Operations Management
Strategic planning skill
Budget Control
Team Leadership
Teamwork and Collaboration
Problem-Solving
Timeline
SAE General Manager
Bigfire American Fare
03.2026 - Current
Assistant General Manager
BIGFIRE American Fare
05.2024 - 02.2026
SAE General Manager
Vivo Italian Kitchen/ Red Oven Pizza
11.2023 - 01.2024
Assistant General Manager
Vivo Italian Kitchen
03.2021 - 11.2023
Restaurant Manager
Bob Marley’s A Tribute to Freedom
05.2019 - 03.2021
Assistant Restaurant Manager
City Walk’s Rising Star Karaoke
01.2018 - 05.2019
General Manager/Managing Partner
Team Market Group, Orlando, FL
06.2014 - 01.2018
Associate of Science - Business Administration
Valencia College
05.2001 -