Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danny Flores

Sunnyvale,CA

Summary

Proactive Manager on Duty with extensive experience in restaurant and personal care settings. Excel in high-pressure environments, optimizing service flow, and enhancing customer satisfaction. Strong skills in team collaboration, order accuracy, and maintaining clean, organized spaces.

Overview

7
7
years of professional experience

Work History

Buzzer and Food Runner

ZOLA BAR
07.2024 - Current
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.

Food Runner

Reposado
04.2024 - 07.2024
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.

Personal Care Aide

Palo Alto Commons
03.2023 - 04.2024
  • Assisted clients with daily living activities for increased comfort and quality of life.
  • Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Provided timely assistance with personal hygiene tasks for improved self-esteem and dignity preservation.
  • Collaborated with healthcare professionals to provide comprehensive care, addressing both physical and emotional needs.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.

Manager on Duty

Panera Bread
01.2021 - 11.2023
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.

Server Assistant

Pampas Steakhouse
03.2018 - 04.2020
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
  • Communicated customer needs clearly to kitchen staff for fast, accurate orders.

Education

High School Diploma -

Fremont High School
Sunnyvale
07.2011

Skills

  • Quick Learner
  • Teamwork and Collaboration
  • Strong Work Ethic
  • Time Management
  • Strong teamwork
  • Customer Service
  • Effective Multitasking
  • Sense of urgency

Languages

Spanish
Native or Bilingual

Timeline

Buzzer and Food Runner

ZOLA BAR
07.2024 - Current

Food Runner

Reposado
04.2024 - 07.2024

Personal Care Aide

Palo Alto Commons
03.2023 - 04.2024

Manager on Duty

Panera Bread
01.2021 - 11.2023

Server Assistant

Pampas Steakhouse
03.2018 - 04.2020

High School Diploma -

Fremont High School

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Danny Flores