Detail-oriented professional with strong background in healthcare and office management. Able to adapt to new situations and requirements. Online retail experience in getting maximum profit for merchandise. Positive attitude towards getting the job done. Team player always willing to go the extra mile.
Overview
26
26
years of professional experience
Work History
Online Merchandiser
Ebay Enterprise
01.2016 - Current
Optimized product listings for enhanced visibility in online marketplaces, resulting in increased sales volume.
Established positive relationships with clients through exceptional customer service skills, leading to repeat business and referrals.
Achieved consistent growth in monthly revenues through targeted advertising campaigns and promotional offers that attracted new customers.
Monitored customer reviews and feedback to identify areas for improvement in both products and service delivery.
Elderly Caregiver
Self-employeed
12.1999 - 02.2020
Ensured timely completion of errands for client, including grocery shopping, appointments, and personal affairs management.
Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
Provided emotional support to senior, fostering positive relationships and enhancing their overall mental health.
Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
Collaborated with healthcare professionals to develop personalized care plans for each client, addressing specific needs and goals.
Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
Provided safe mobility support to help patients move around personal and public spaces.
Offered companionship and kindness to elderly patients.
Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
Director
San Benito Adult Day Care Center
01.1998 - 08.1999
Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Facilitated social interactions among senior clients through group activities, events, and outings.
Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
Implemented cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline in senior clients. Taught US citizenship class.
Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties and medical staff.
Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
Entertained, conversed, and read aloud to keep clients mentally alert.
Assisted in selection of new staff members of facility.
Supported the overall financial health of the organization by ensuring accurate and timely payroll processing, contributing to a positive work environment.
Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Education
Bachelor of Arts - English - Concentration in Creative Writing
University of Houston
Houston, TX
05.2001 -
Skills
Attention to Detail
Timeline
Online Merchandiser
Ebay Enterprise
01.2016 - Current
Bachelor of Arts - English - Concentration in Creative Writing