Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danny Garcia

Alpharetta,GA

Summary

Dynamic server trainer with a proven track record at Up On The Roof, excelling in team member development and guest relations. Leveraging exceptional communication and strong leadership skills, I fostered a productive environment, enhancing service standards and ensuring customer satisfaction. Committed to maintaining high sanitation standards and delivering quality dining experiences.

Overview

6
6
years of professional experience

Work History

Server Trainer

Up On The Roof
08.2022 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Monitored new server performance and offered continuous support throughout training period.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.

Food Preparation Worker

Chipotle
08.2021 - 08.2022
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Packaged and stored food products following proper handling and preservation methods.
  • Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
  • Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.

Cashier Team Lead

Target
08.2020 - 07.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.

Cashier

Publix
08.2019 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Education

Bachelor - Business Administration And Management

Georgia State University
Atlanta, GA

Associate Of Applied Science - Criminal Justice

Georgia State University
Atlanta, GA
05.2022

Skills

  • Effective time management
  • Safe food handling
  • Menu memorization
  • Order accuracy
  • Upselling strategies
  • Team member training
  • POS system proficiency
  • Safe handling procedures
  • Cash handling
  • Server etiquette
  • Tableside service
  • Exceptional communication
  • Quality control
  • Front-of-house display creation
  • Employee mentoring
  • Order management
  • Banquet coordination
  • Sanitation standards
  • Guest relations management
  • Check payment processing
  • Item upselling
  • Point of sale (POS) system operations
  • Strong leadership
  • Service standards
  • Relationship building
  • Attention to detail
  • Critical thinking

Languages

Spanish
Professional Working

Timeline

Server Trainer

Up On The Roof
08.2022 - Current

Food Preparation Worker

Chipotle
08.2021 - 08.2022

Cashier Team Lead

Target
08.2020 - 07.2021

Cashier

Publix
08.2019 - 08.2020

Bachelor - Business Administration And Management

Georgia State University

Associate Of Applied Science - Criminal Justice

Georgia State University