Danny Garrett
Englewood,CO
Summary
A Customer driven leader with a strategic mindset and a proven track record of driving results supported by operational excellence. Recognized as a strong leader, who inspires others by setting a clear vision of the future, possessing an entrepreneurial spirit, developing fruitful partnerships and delivering results. Performance-oriented
Sales Leader offering exceptional record of achievement over a 15 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets.
Overview
24
24
years of professional experience
Work History
Card Services Direct Sales
TD Bank
08.2021 - 10.2023
- Strengthened relationships with customers through empathetic listening and effective communication techniques.
- Exceeded performance metrics consistently, showcasing dedication to providing exceptional service to cardholders.
- Maintained compliance with industry regulations by adhering to strict guidelines during customer interactions.
- Championed company values by embodying a customer-first mindset and fostering a collaborative work culture within the team.
- Assisted clients with navigating online platforms for account management, resulting in increased digital adoption rates.
Head of Marketing Operations and Associate Satisfaction
TD Bank
01.2013 - 01.2016
- Identified operational risk and designed, implemented, and monitored effective controls
- Provided 'best in class' practices through Results Driven Marketing and Project Management methodology
- Partnered with Legal, Compliance, and Operation Risk Management to ensure all marketing campaigns met SLA's
- Served as integration lead for TD marketing model
- Increased associate satisfaction by 22%.
VP - Product Manager/Vendor Manager Domestic and Offshore
Bank of America - MBNA Canada
01.2009 - 01.2013
- Managed all aspects of Credit Insurance product offering, increasing revenue by 20%
- Developed new distribution channels and led startup call center in India
- Created and implemented new down sell products, increasing retention by over 15%.
AVP - Marketing Direct Sales
MBNA Canada
01.2000 - 01.2009
- Introduced new business review processes and scorecards
- Developed new sales scripts that increased sales by over 25%
- Managed vendors for NHL, MLB, and NBA in stadium sales.
Call Center Operations Leader
- Implemented new call center incentive program and managed recruitment campaigns
- Developed a robust new hire and ongoing education curriculum.
Education
Bachelor of Arts - Political Science
University of Ottawa
Ottawa, ON 06.1999
Skills
- Collaboration and Teamwork
- Operational Excellence
- Innovation and Creativity
- Customer relationship development
- Problem-Solving
- Goal-Oriented
Sociallinks
linkedin.com/in/Danny Garrett, facebook.com/Danny Garrett
Timeline
Card Services Direct Sales
TD Bank
08.2021 - 10.2023
Head of Marketing Operations and Associate Satisfaction
TD Bank
01.2013 - 01.2016
VP - Product Manager/Vendor Manager Domestic and Offshore
Bank of America - MBNA Canada
01.2009 - 01.2013
AVP - Marketing Direct Sales
MBNA Canada
01.2000 - 01.2009
Call Center Operations Leader
Bachelor of Arts - Political Science
University of Ottawa
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