Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Danny Giron

Des Plaines,IL

Summary

Experienced Office Manager at BVM Healthcare Inc, skilled in inventory control and regulatory adherence. Orchestrated cost-saving measures, improving overall operational efficiency. Recognized for exceptional customer service and communication, building strong rapport with clients and colleagues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Office Manager

BVM Healthcare Inc
Hoffman Estates, IL
09.2014 - Current
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Maintained confidential records relating to personnel matters.
  • Monitored inventory levels and placed orders when needed.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Managed office inventory and placed new supply orders.
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Implemented quality control measures to uphold company standards.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Supervised staff of DME technicians, ensuring that all orders were filled accurately and in a timely manner.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Collaborated with healthcare professionals to determine appropriate DME solutions for patients' needs.
  • Assisted with troubleshooting technical issues related to the use of DME equipment.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Investigated discrepancies in invoices received from suppliers relating to purchases of durable medical equipment.
  • Trained new staff members on the proper use and maintenance of DME equipment.
  • Developed and implemented financial strategies to maximize profits and reduce costs.
  • Established relationships with vendors to ensure quality products at competitive prices.
  • Coordinated logistics for ordering, shipping, receiving, stocking, and delivering DME supplies.
  • Resolved customer complaints regarding DME products or services in a professional manner.
  • Oversaw billing processes associated with claims submission for payment from Medicare and Medicaid or private insurance companies .
  • Facilitated communications between physicians' offices and other healthcare providers regarding patient care plans involving durable medical equipment.
  • Reviewed claims for accuracy prior to submission for payment processing.
  • Maintained records of patient information, including insurance coverage, billing information, and delivery details.
  • Analyzed competitors and market trends to facilitate business growth.
  • Analyzed trends in utilization data to identify opportunities for cost savings within the organization's DME program .
  • Developed and implemented a comprehensive DME program to ensure compliance with state and federal regulations.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Negotiated contracts with third-party payers to maximize reimbursement rates for services provided.
  • Participated in industry events such as tradeshows or conferences related to Durable Medical Equipment management .
  • Monitored inventory levels of durable medical equipment; ordered new items as needed.
  • Organized training sessions for staff members on the safe handling and operation of various types of DME devices .
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Achieved cost-savings by developing functional solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Patient Intake Coordinator

Jayron Home Care Inc
Arlington Heights, IL
08.2013 - 09.2014
  • Developed standard operating procedures related to admission processes.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
  • Processed financial documents such as authorizations, preauthorizations, referral forms.
  • Resolved customer complaints or answered customers' questions.
  • Assisted in the coordination of patient admissions, transfers, and discharges.
  • Supported the development and implementation of policies and procedures to enhance service delivery and client care.
  • Verified insurance coverage for services rendered at facility.
  • Ensured compliance with HIPAA regulations concerning privacy practices within the department.
  • Managed confidential client data in compliance with HIPAA and other relevant regulations.
  • Maintained accurate records of all patient visits and updated electronic health records.
  • Coordinated with external agencies and community partners to facilitate referrals and access to services.
  • Addressed and resolved client concerns or complaints related to the intake process.
  • Monitored inventory levels of office supplies and placed orders as needed.
  • Researched and prepared reports required by management or governmental agencies.
  • Facilitated communication between clients, family members, and healthcare providers to ensure seamless service delivery.
  • Provided information and referrals to clients for additional resources and support services.
  • Greeted patients upon arrival and coordinated registration processes with other departments.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Reviewed patient charts and collected necessary information for intake process.
  • Answered telephones promptly and courteously while providing general information about the organization's services.
  • Interfaced with other departments to resolve issues pertaining to patient intake matters.
  • Conducted follow-up communication with clients to evaluate satisfaction and outcomes of services provided.
  • Maintained accurate and up-to-date records of client interactions and services provided.
  • Scheduled appointments for patients according to physician orders and availability of resources.
  • Coordinated the intake process, ensuring all required documentation was collected and processed.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Associate of Applied Science - Computer Programming

Northwestern Business College
Chicago, IL
05-2009

Skills

  • Inventory management and supply chain oversight
  • Office administration and document management
  • Financial reporting and analysis
  • Employee training and staff development
  • Project management and workflow optimization
  • Customer service and relations
  • Regulatory compliance and policy development
  • Vendor relations and management
  • Problem solving and negotiation skills
  • Time management and organizational skills
  • Effective communication, verbal and written
  • Scheduling and coordination
  • Teamwork and collaboration
  • Conflict resolution strategies

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Office Manager

BVM Healthcare Inc
09.2014 - Current

Patient Intake Coordinator

Jayron Home Care Inc
08.2013 - 09.2014

Associate of Applied Science - Computer Programming

Northwestern Business College

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Danny Giron