Danny Glory
Phoenix,AZ
Summary
Proven Routing Manager at Alive Water, adept in transportation planning and route optimization, enhanced delivery efficiency. Excelled in driver management, fostering team integration and high performance. Demonstrated exceptional customer service and problem-solving skills, ensuring high satisfaction across roles. Quick learner with a focus on achievements, including developing comprehensive training programs and maintaining optimal productivity levels. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Routing Manager
Alive Water
07.2018 - Current
- Managed driver schedules and assignments, promoting work-life balance while maintaining optimal productivity levels.
- Enhanced routing efficiency by analyzing and optimizing daily delivery routes.
- Developed comprehensive training programs for new employees, resulting in faster integration into the team and improved overall performance.
- Evaluated fleet maintenance needs regularly, scheduling preventative maintenance to minimize downtime and extend equipment life.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
Instacart Shopper
Instacart
09.2016 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Loaded and unloaded orders at customer's homes or locations.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
Uber Driver
Uber
02.2015 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
- Inspected vehicles to confirm safe and fully-functioning working condition.
Delivery Driver
Alive Water
02.2015 - 07.2018
- Completed on-time deliveries with Onfleet routing system
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured pallets to prevent damage for deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Education
No Degree - Nutritional Science
Los Angeles Community College
Los Angeles, CAHigh School Diploma -
Garfield High School
San Diego, CA05.2006
Skills
Driver management
Transportation Planning
GPS and route planning
Dispatcher Communication
Vehicle Maintenance
Route Optimization
Heavy Lifting
Excellent navigation
Customer Service
Attention to Detail
Reliability and punctuality
Quick Learner
Timeline
Routing Manager
Alive Water
07.2018 - Current
Instacart Shopper
Instacart
09.2016 - Current
Uber Driver
Uber
02.2015 - Current
Delivery Driver
Alive Water
02.2015 - 07.2018
No Degree - Nutritional Science
Los Angeles Community College
High School Diploma -
Garfield High School