Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Danny Goodbody

New York,NY

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative (ACS Consultant)

YMS Management Associates
04.2023 - Current
  • Managed customer payment inquiries, resolving billing issues with a focus on accuracy and timeliness
  • Maintained a high level of integrity and confidentiality when handling sensitive information, ensuring data privacy compliance
  • Provide administrative support by entering, formatting, and printing information, organizing work, answering the telephone and relaying messages.
  • Tracking documents in a timely and accurate manner
  • Provided bilingual support, assisting both English and Spanish-speaking with payment-related concerns.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Collaborated with other departments when necessary, ensuring seamless support for providers/programs across multiple areas.
  • Detailed payment options and explained rates and invoices details to providers/programs.

Private Nanny

Private Client
01.2019 - 01.2022
  • Supervised daily activities ensuring safety and fostering educational growth
  • Organized engaging activities, improving children's cognitive and social skills
  • Assisted with homework, contributing to academic improvement and better grades
  • Communicated with parents, providing regular updates on children's progress and behavior
  • Built positive and nurturing environments to support child social and emotional growth.

Education

Bachelor of Science - Psychology

Universidad Autonoma De Bucaramanga
Colombia
01.2017

Skills

  • Office Management
  • Customer Service & Client Support
  • Database Management & analysis
  • Process Documentation & Improvement
  • Bilingual: English and Spanish
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Time Management & Organizational Skills

Certification

Associate Professional in Human Resources (aPHR)

Timeline

Customer Service Representative (ACS Consultant)

YMS Management Associates
04.2023 - Current

Private Nanny

Private Client
01.2019 - 01.2022

Bachelor of Science - Psychology

Universidad Autonoma De Bucaramanga

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