Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Danny Goodbody

New York

Summary

Customer service representative with expertise in bilingual communication and database management. Demonstrated success in resolving billing issues and improving client satisfaction. Committed to process improvement and enhancing team performance through knowledge sharing.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative (ACS Consultant)

YMS Management Associates
New York
04.2023 - Current
  • Resolved customer payment inquiries, ensuring accuracy and timeliness in billing issues.
  • Maintained integrity and confidentiality while handling sensitive information, adhering to data privacy regulations.
  • Provided administrative support through data entry, information formatting, and message relaying.
  • Tracked documents accurately and promptly to maintain efficient operations.
  • Delivered bilingual support for English and Spanish-speaking customers regarding payment concerns.
  • Ensured meticulous record-keeping through diligent data entry and database management.
  • Collaborated across departments to provide seamless support for providers and programs.
  • Detailed payment options and clarified invoice rates for providers and programs.

Private Nanny

Private Client
01.2019 - 01.2022
  • Supervised daily activities ensuring safety and fostering educational growth
  • Organized engaging activities, improving children's cognitive and social skills
  • Assisted with homework, contributing to academic improvement and better grades
  • Communicated with parents, providing regular updates on children's progress and behavior
  • Built positive and nurturing environments to support child social and emotional growth.

Education

Bachelor of Science - Psychology

Universidad Autonoma De Bucaramanga
Colombia
01.2017

Skills

  • Office management
  • Customer service and support
  • Database management
  • Process improvement
  • Bilingual communication
  • Microsoft Office Suite
  • Time management and organization

Certification

Associate Professional in Human Resources (aPHR)

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Representative (ACS Consultant)

YMS Management Associates
04.2023 - Current

Private Nanny

Private Client
01.2019 - 01.2022

Bachelor of Science - Psychology

Universidad Autonoma De Bucaramanga

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