Summary
Overview
Work History
Education
Skills
Certification
Languages
Enterprise Network and Server Support Technologies
Switch Management Security
Desktop Technical Support
Timeline
Generic

Danny Guadamuz

Orlando,FL

Summary

Experienced IT professional seeking a challenging position in a reputable organization. Skilled in leveraging training abilities to drive company success. Open to relocation opportunities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Freelance Technician

Personal
01.2020 - Current
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Researched and implemented new technologies and equipment.
  • Troubleshot hardware and software to determine and rectify network problems.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

Help Desk Technician (contract)

United Data Technologies
07.2025 - 07.2025
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Provided basic end-user troubleshooting and desktop support.
  • Walked individuals through basic troubleshooting tasks.
  • Installed and configured operating systems and applications.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Monitored system performance to identify potential issues.
  • Researched and identified solutions to technical problems.
  • Configured and tested new software and hardware.

Cashier

Walmart
01.2021 - 07.2025
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges by company policy.
  • Worked with floor team and managers to meet a wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Answered questions about store policies and addressed customer concerns.

Education

Some College (No Degree) - Information Technology

Orange Technical College
Orlando, FL
04.2024

Skills

  • Red hat hacking
  • Blue hat hacking
  • White hat hacking
  • Desktop support
  • Network support
  • Discovering and exploiting security vulnerabilities in a variety of systems
  • Server troubleshooting
  • Problem simulation
  • Remote support
  • Hardware repair
  • Software installation
  • Operating systems

Certification

  • CEH
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Enterprise Network and Server Support Technologies

  • Orange Technical College-South
  • September 2022 to July 2023
  • This 750-hour course focuses on hands-on training based on the frameworks of the CompTIA Security+ and EC-Council Certified Ethical Hacking certifications. This program covers topics such as:
  • Phases of the Ethical Hacking Process
  • Discovering and exploiting security vulnerabilities in a variety of systems
  • How to secure systems from discovered vulnerabilities.

Switch Management Security

  • Basic Network devices-Orange, CA
  • September 2021 to July 2022
  • This 1050-hour course focuses on hands-on training based on the frameworks of the CompTIA A+ and Microsoft Office CompTIA Network+ certifications. This program covers topics such as:
  • Operation, configuration, and troubleshooting of:
  • Current operating systems, mobile devices, and various enterprise PC hardware.
  • Business applications, fundamental network concepts, printers, cabling, PC hardware, iOS, Android, etc.
  • Develops attitudes and relationship skills required in a customer service industry, focusing on technical skill sets needed by local employers in the IT field.
  • Prepares students to complete the CompTIA A+ and the Network+ industry certifications.
  • Includes but is not limited to communication, leadership skills, human relations, employability skills, and safe and efficient work practices.

Desktop Technical Support

  • AV installation Operation System Fundamentals
  • Orange Technical College-South
  • September 2020 to July 2021
  • Technical Support This 350-hour course focuses on the fundamentals of computing and allows beginners to see the paths in Command-Line & Scripting Information Technology and the many jobs that come with it.
  • Windows, Linux, iOS tools
  • While enrolled at Orange Technical College, I have been taught IT-related skills, demonstrated those skills with hands-on labs, and assessed by certified technicians in the industry. I also helped assist with specific projects around the campus, helping with tier-one technical assistance, such as setting up computers, AV equipment, and troubleshooting systems. This course has given me the skills to configure, operate, troubleshoot computers and other mobile devices while learning the fundamentals of networking, cabling, switch management, and security.

Timeline

Help Desk Technician (contract)

United Data Technologies
07.2025 - 07.2025

Cashier

Walmart
01.2021 - 07.2025

Freelance Technician

Personal
01.2020 - Current

Some College (No Degree) - Information Technology

Orange Technical College

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